Csgi · RemotePrepare for this interview
EliteAI-generated questions, company research, and talking points tailored to this role
Hi, I'm Arison Ferreira, your recruiter and guide to joining CSG! We are excited to learn more about you and your unique background. Notwithstanding the requirements below, if you are driven by challenges and eager to work at the forefront of innovation within a supportive team environment, we encourage you to apply! We are looking for an Intern (L1) who will: Assist in troubleshooting and conducting analysis on L1 support issues, focusing on learning and understanding customer problems Support the L1 team in managing customer incidents throughout the full lifecycle, regardless of priority Document all incident details accurately in the tracking system, including: Incident description and customer information Affected product or service components Business impact, workflow, and severity level Help review and update escalation procedures, including coordinating internal and external bridges when necessary Escalate incidents internally when they cannot be resolved at the L1 level Maintain customer maintenance records and support contract details Follow up on support cases, working closely with customers, Level 2 teams, and Business Operations Ensure compliance with SLAs and OLAs Support reporting activities and proper documentation of customer interactions Is this opportunity right for you? We're looking for candidates who: Are currently in their 2nd or 3rd year of a degree in IT or a related field Have strong written and verbal communication skills Are fluent in English Spanish is going to be a plus Are comfortable working in a team-oriented environment Can clearly communicate and document technical and non-technical information Have basic knowledge of Microsoft Office tools Demonstrate a willingness to learn and develop troubleshooting skills Are able to work under supervision with defined processes and procedures
How well this role fits your profile.
Worked at csgi? Share your experience