IS&T Retail Field Leader - Retail & Marcom Engineering

About the role

We are looking for an IS&T Retail Field Leader to join our IS&T Retail Engineering Operations & Support team. The Field Leaders are technology experts at the intersection of store engagement, proactive solutions, and business partnerships. We are uniquely positioned in Apple as the only IS&T team with an in store presence. We provide support, education, and long term enhancements. We pursue continuous improvement helping IS&T and Retail Engineering develop the right tools for our store teams. At our core, we engage and provide leadership to stores through in person and virtual efforts. We are responsible for the technological health of all Retail Stores. We support store teams, expansion efforts, store escalations, and mentors. We are the IS&T Retail Field Team. This position is Remote/Home Office based in NYC or the surrounding area with travel to our Retail locations and offices being a requirement. Travel up to 75% as required. In addition, we are looking for someone who has the ability to work variable hours including weekends and holidays at times.","responsibilities":"Engage with Retail Stores in your dedicated Apple Retail Market Team/s through visits, office hours, weekly calls, Production Validation Testing (PVT), New Product Introduction (NPI), and technology rollouts-aligned with global IS&T Retail Field Strategy to maintain technological health. Build and sustain partnerships with Retail Store Leadership across all levels (Market Director, Market Leaders, Store Leaders) and across multiple global work centers (Global Retail Support, Market Support, IS&T). Serve as a key store escalation contact for your dedicated market for critical IS&T retail technology escalations and emerging issues in real-time. Assist with coordinating rapid resolution, root cause analysis, and stakeholder communication. Help execute and develop Retail Store expansion expertise via on-site infrastructure support, New Store Openings (NSO), New Country Openings (NCO), Existing Store Projects (ESP), and Remodels-ensuring seamless technology integration and operational readiness. Function as a key partner in Production Validation Testing (PVT) for Retail Engineering and IS&T initiatives to ensure new systems, applications, and hardware meet operational requirements and quality standards before deployment