Manager of Mail & Printing Services

About the role

The Manager of Mail & Printing Services provides operational and technical leadership for Calvin University's in-plant print, graphics, signage, and mail services. This role is responsible for overseeing daily production operations, leading staff and student employees, and ensuring high-quality, cost-effective, and brand-aligned services for campus and external partners. In addition to hands-on production expertise, the Team Lead plays a key role in service growth, modernization initiatives, and long-term sustainability of Printing Services as an auxiliary enterprise. This position is critical to leadership succession planning and continuity following the planned retirement of the current Team Lead. ESSENTIAL DUTIES AND RESPONSIBILITIES The following duties are representative of the position and are not intended to be all-inclusive. Other duties may be assigned. Provide day-to-day leadership for Printing Services and Mail Services operations, ensuring timely, accurate, and professional completion of print and mail requests. Lead and oversee production across digital, wide-format, and flatbed printing environments, including finishing processes such as cutting, binding, laminating, and installation preparation. Serve as the technical lead for complex print, graphics, and signage projects, providing guidance and troubleshooting support to staff and student employees. Coordinate and monitor the campus fleet of printing devices, including paper and toner levels, preventive maintenance, and service requests through authorized service providers. Serve as the primary operational contact for managed print services, including auto-toner replenishment and vendor performance coordination. Support implementation and ongoing use of a web-based print storefront to streamline job submission, improve workflow efficiency, and expand service access. Consult with customers to define project requirements, recommend solutions, and ensure alignment with institutional brand standards and quality expectations. Evaluate print requests for copyright compliance and confidentiality requirements. Maintain inventory of paper, consumables, and supplies by tracking usage trends, forecasting demand, and placing orders to support operational continuity and growth. Support daily mail operations, including incoming and outgoing mail and package delivery, ensuring reliable service to campus departments and students. Hire, schedule, train, and supervise student employees; coordinate schedules and training for non-student staff as needed. Support leadership succession and knowledge transfer to ensure continuity of operations during staffing transitions. Collaborate with CIT leadership on service planning, capacity management, and continuous improvement initiatives that support budget assumptions and long-term sustainability. Maintain awareness of developments in printing, graphics, and production technologies and recommend improvements aligned with institutional needs. SUPERVISORY RESPONSIBILITIES This position supervises student employees and provides functional guidance to staff supporting Printing Services operations.