PMX Software Support Analyst (SQL) at Mrisoftware

Provide end-to-end support across phone, portal, and chat channels within SLA targets
Independently troubleshoot issues across:
Lease management and tenant workflows
Financial modules (GL, AP, AR, cash management, reconciliations)
System configuration, reporting, and data integrity
Support and resolve issues related to third-party integrations (e.g. MyBuildings , Nexus), including:
Data synchronisation issues and failures
Interface errors and mismatched transactions
Cross-system validation and reconciliation
Use SQL queries to investigate data issues, validate outcomes, and identify root causes
Manage tickets independently, prioritising effectively with minimal supervision
Communicate clearly and proactively with clients, owning issues through to resolution
Collaborate with Product, Engineering, and Integration teams as needed
Identify recurring issues and contribute to continuous improvement initiatives and knowledge base content
What success looks like (outcomes)
You own cases end-to-end with minimal supervision and maintain strong case hygiene in CRM (clear notes, steps taken, outcomes).
You resolve the majority of issues independently and escalate only when needed, with complete context to accelerate resolution.
Customers receive clear guidance and timely updates through professional phone/email communication.
Demonstrate strong troubleshooting across financial, lease, and data issues
Use SQL effectively to support investigation and validation
Successfully diagnose issues that span multiple systems (PMX + third-party platforms)
Build strong client trust through ownership, communication, and resolution outcomes
Minimise reliance on escalation for standard and moderately complex issues
Must-have experience
1+ years' experience Accounting / Finance background (degree or equivalent practical experience)
Proven experience in application/software support (ERP, property systems, or SaaS platforms)
Strong understanding of:
General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR)
Financial reporting, reconciliations, and month-end processes
Ability to write and execute basic SQL queries for data analysis and troubleshooting
Experience investigating data, system, and workflow issues
Exposure to integrated systems or software interfaces
Experience using ticketing tools (e.g. Jira Service Management, ServiceNow)
Strong communication skills with the ability to engage both technical and non-technical stakeholders
Highly regarded
Experience supporting property management software in a customer-facing environment (SaaS or installed applications).
Exposure to MyBuildings , Nexus, or similar PropTech integrations
Understanding of system integrations, APIs, or middleware concepts
E xperience supporting cloud/SaaS environments
Basic experience with data analysis, reporting, or troubleshooting integrations
Exposure to real estate or property management clients and workflows
Shift coverage
This role may require shift times to support customer needs (e.g., rostered start/finish times across agreed business hours - AEST and AWST ).
About the business:
MRI Software is a global Proptech leader delivering innovative applications and hosted solutions that free real estate companies to elevate their business.
MRI is proud to be an Equal Employment Opportunity employer.

PMX Software Support Analyst (SQL)

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