You'll lead a team of administration professionals who are central to supporting underwriting teams and broker partners. Your focus - ensuring everything runs smoothly, from workflow management to data quality, while creating a consistently excellent experience. Working closely with underwriting leaders, you'll help drive both new business and retention performance, while shaping how we deliver for our broker partners.
Responsibilities
Lead, coach and inspire your team to perform at their best, setting clear goals and expectations
Own team performance, managing workloads and workflows to meet SLAs and renewal deadlines
Drive service excellence, ensuring responsiveness and high-quality delivery to brokers and partners
Act as the go-to contact for complex or sensitive issues
Maintain strong oversight of data quality and system accuracy
Collaborate with underwriting teams to support new business, renewals, and broker engagement
Use MI and insights to track performance, identify trends and improve outcomes
Champion continuous improvement, simplifying processes and introducing smarter ways of working
Support change initiatives and system enhancements
Embed consistent processes, controls, and standards across the team
Requirements
Proven experience leading or supervising an administration or operational support team (ideally within insurance or financial services)
A people-first leadership style, with strong coaching and development capability
Ability to prioritise and manage competing demands in a fast-paced environment
A strong service attitude with experience delivering against SLAs
High attention to detail and a commitment to accuracy and quality
Confidence building relationships with underwriters, brokers, and partners
Strong IT skills (MS Office and workflow/CRM systems)
A continuous improvement approach, with the confidence to challenge the status quo
Why join Markel?
We're a Fortune 500 company with a global presence, but what really sets us apart is our culture. We're proud to combine scale with a genuinely people-first approach.
What's in it for you?
Competitive salary + generous annual bonus
25 days holiday (plus bank holidays) with buy/sell options
Pension, private medical, dental, life assurance & income protection
Full support for CII qualifications and ongoing development
Real opportunities for long-term career progression
A collaborative, inclusive environment where your voice matters
Our values drive everything we do:
We're all about people - we build relationships and do what's right
We win together - collaboration is at our core
We strive for better - always improving and innovating
We enjoy the everyday - bringing energy and positivity
We think further - creating a lasting impact
Ready to take the next step?
If you're ready to lead a high-performing team and make a meaningful impact in a growing business, we'd love to hear from you.
Apply today or get in touch with our Talent Acquisition team for a confidential conversation.
We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
Administration Team Manager
Leeds | Full-time | Permanent
Lead a team. Shape service. Drive impact.
At Markel, we believe insurance is more than a policy, it's a promise. A promise that gives people confidence to move forward, take risks, and succeed.
We're now looking for an Administration Team Manager to play a pivotal role in our UK Commercial Renewals function - a critical area driving retention, broker relationships, and sustainable growth. If you're passionate about leading people, improving processes, and delivering exceptional service, this is your opportunity to make a real impact.
Markelcorp · Leeds, UK