Business Office Representative

Responsibilities

• Review and accurately process claim edits in a system workqueue. Accurately handle claim adjustments and coverage changes as needed.
• Review and process claim denials according to established processes. Research and resolve denial issues via the payer website, coverage policies and/or phone calls to the payer. Submit corrected claims and appeals.
• Process account adjustments and refunds as needed according to department policy and procedure.
• Document actions appropriately and follow-up with payers to ensure they take actions promised. Follow-up on claims with no responses. Manage large workload using tracking tools to ensure we don't fail to follow-up before a payer's deadline.
• Participate in team meetings which review new procedures, new denial types and system updates. Report problems and patterns to the supervisor to help keep policies and procedures up to date with new clinical programs and payer policy changes.
• Respond to patient complaints by researching coverage and claim processing to ensure the patient responsibility is accurate. Contact insurance as needed. Coordinate resolution with Customer Service staff.
• For Revenue Integrity:
• For team members who are responsible for completing payment posting: research and resolve payment posting requests/discrepancies in order to properly relieve the receivable
• Review and accurately scan/index remittances and correspondence
• Identify and accurately post remittances for all payors to correct accounts/systems according to department policy and procedure
• Expertly use insurance websites to explore denial and payment issues and resolve them using the tools in Epic, including accessing clinical documentation and authorization details
• Desired Attributes:
• i. Education/Training: At least one year experience in a Medical Office environment preferred
• ii. Basic knowledge of medical billing, cording, collection processes, insurance policies and governmental regulation provision preferred
• iii. Knowledge of UBO4 billing form and 1500F05 specific payer requirements preferred
• iv. Excellent problem solving, organizational and oral and written communication skills required
• v. Successful completion of annual age and job specific competencies and skill verification tools required
• vi. Proficiency in a variety of computer applications and spreadsheet applications and common office equipment

Requirements

• -None
• Required Licensure/Certification Skills:
• Rochester General Health System is an Equal Opportunity / Affirmative Action Employer. Minority/Female/Disability/Veteran
• EDUCATION:
• LICENSES / CERTIFICATIONS:
• PHYSICAL REQUIREMENTS:
• S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
• For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.
• Any physical requirements reported by a prospective employee and/or employee's physician or delegate will be considered for accommodations.
• PAY RANGE:
• $18.50 - $22.25
• CITY:
• Rochester
• POSTAL CODE:
• 14617
• Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical condition

Benefits

Additional Information

Job Title: Business Office Representative Department: Patient Accounting Location: Riedman Campus ,100 Kings Highway,Rochester, NY 14610-0757 Hours Per Week: 40 Schedule: Full-Time, Day Shift, Between 7 am and 4.30 pm P osition Summary: Ensure full reimbursement is received by RRH for clinical services rendered including professional, long-term/home care and hospital care, by effectively and accurately managing a receivable. Resolve edits to ensure accurate claims are sent to primary and secondary insurances. Research and resolve denials and payer requests for information promptly and accurately in order to secure payment. Work as part of a dynamic team continually looking for ways to improve a complex business process.

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