Benefit Operation Manager

Requirements

• US Benefits domain and Benefits Administration is preferred
• Experience : Minimum 8 - 10 yrs
• Managerial skills, coaching ,performance management skill development preferred
• Additional Requirements:
• Willingness to work in flexible shifts as per business needs
• This role required 5 days work from office
• Alight requires all virtual interviews to be conducted on video.

Benefits

Additional Information

Our story At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight." Our Values: Champion People - be empathetic and help create a place where everyone belongs. Grow with purpose - Be inspired by our higher calling of improving lives. Be Alight - act with integrity, be real and empower others. It's why we're so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at careers.alight.com . Designation- Benefits Operations Manager (BOM) Key Expectations Own and manage overall operational performance for assigned client(s). Consistently meet or exceed contractual performance standards and SLAs. Ensure on-time, high-quality delivery of all ongoing work to plan sponsors and participants. Drive operational efficiency through process improvements and effective resource planning. Build strong client relationships and act as a trusted point of contact for clients and partners. Lead, coach, and develop team members to build a high performing operations team. Required Skills Strong domain expertise in US Benefits and Benefits Administration. Proven ability to manage SLAs, operational metrics, and client performance measures. Strong stakeholder management and client communication skills. Ability to lead teams, manage workloads, and drive capability building. Strong working knowledge of MS Office applications (Excel, Word, PowerPoint). Role Description The Benefits Operations Manager (BOM) is accountable for managing operational performance for assigned client(s), ensuring that contractual performance standards and defined operational measures are consistently met or exceeded. The role is responsible for ensuring all ongoing work is delivered on time and with high quality to plan sponsors and plan participants. The BOM acts as a key point of contact for clients, Third-Party Administrators, and internal Shared Services, proactively managing client operations metrics and responding to client requests using effective communication. The role requires strong understanding of client contractual agreements, performance measures, and plan provisions, and being recognized as a subject matter expert in the domain. The incumbent leads and manages BOA workloads, including work allocation, SLA tracking, SOP review and approval, identifying training and cross-training opportunities, and driving transitions to Shared Services where applicable. The role also partners closely with technology teams to ensure timely project completion, quality testing, and overall project sign-off. In addition, the BOM drives continuous improvement through process optimization, capacity and resource planning, and delivers client-specific operational training while fostering a culture of trust, collaboration, and coaching within the team. Education & Experience Education: Graduate (excluding BE / BTech / MCA / regular MBA)

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