Customer Support Analyst
External
Oddball · US$60K–$90K/yrFull-timeRemote1d ago
Express
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Responsibilities
- Serve as the first point of contact for end user support requests, triaging and resolving issues through Jira
- Troubleshoot application access, functionality, and configuration issues for internal users
- Assist with User Acceptance Testing (UAT) and contribute to the creation of user guides and training materials
- Document support tickets, resolutions, and recurring issues to identify patterns and improve system reliability
- Escalate complex technical issues to Tier 3 engineering support with clear documentation