Customer Success Partner
External
Agreenspace · Melbourne VictoriaFull-timeOn-site1w ago
CRMExcelMentoringStakeholder Management
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Responsibilities
- Partner closely with Sales and Operations to support major Freight customers
- Monitor and report on service performance, DIFOT and customer KPIs
- Manage customer escalations and drive timely resolutions
- Identify trends and opportunities to improve customer experience and retention
- Support the sales team to achieve growth and service outcome s
- Create & present Monthly & Quarterly PowerPoint presentations for delivery performance
- About You
- Experience in customer success, sales support, logistics or account management
- Strong communication and stakeholder management skills
- Comfortable working with reporting, Excel and CRM systems
- Highly organised with the ability to manage competing priorities
- Customer-focused, proactive and solutions driven
- Freight, transport or supply chain experience highly regarded
- Why Join TGE?
- Join one of Australia's leading Freight and logistics businesses
- Work with major national customers and iconic brands
- Career growth and internal development opportunities
- Supportive, high-performing team environment
- Flexible working arrangements available
- Safety, teamwork and customer excellence at the core of what we do
- About Team Global Express
- Why TGE
- We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.
Benefits
Competitive salary above industry standardsUpskilling, training, mentoring and more to support your career development journeyFun and practical employee perks and discountsFlexible work, including work from homeInclusive parental leave policy that supports all parents & carersPeer recognition awards acknowledge when you go above and beyond.An inclusive workplace, works for everyoneOur recruitment processOther things to noteWhen you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.During the recruitment process, please keep an eye on your junk emails and spam folders for updates.TGE is listed as one of LinkedIn's Top Companies of 2023 and 2024 in Australia.Flexible scheduleParental leave
Additional Information
Be the link between our customers, sales teams and freight operations. We're looking for a commercially minded Customer Success Partner to support the growth and retention of key Freight customers across the TGE network. In this fast-paced role, you'll drive service excellence, manage escalations, deliver customer insights and help ensure our customers experience seamless freight solutions every day. If you thrive on problem solving, building relationships and making things happen - this role is for you!
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