Traffic Controller/Cleveland Clinic/$15 P/H

About the role

The Traffic Coordinator is responsible for efficiently directing vehicular traffic in designated areas as directed while providing exceptional hospitality services. The Traffic Coordinator is also responsible, as directed, for properly issuing valet parking tickets to patients/guests while following the mystery shop standards with each arrival. The Traffic Coordinator, when required, is also responsible for upholding sites management teams parking policy and procedures and when required, is responsible for parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests with luggage, including delivery and pick up of guest luggage (where applicable) during arrival and departure. ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform all functions. Descriptive Statement(s) - % of Time Directs vehicular traffic while providing attentive, friendly service to all patients/guests. Assists marketing department with the marketing efforts targeted to exciting clients. Maintains pleasant, friendly and professional demeanor with all guests, location staff and co-workers. Acknowledges and greets guests immediately while maintaining a professional and friendly demeanor.-25% Uses guest last name at all times when appropriate. Maintains accuracy and composure while under pressure. Appropriately uses salutation of the day and welcome guests to the location. Uses proper Towne Park phone etiquette.-25% Assists guests with directions and all other inquiries. Stands while serving guests. Provides information about surrounding area as well as main attractions to guests as needed. Protects guest confidentiality in accordance with HIPPA requirements. Collects data in accordance with parking operations, if applicable.-25% Obtains information about daily events and rates to be charged. Maintains claim checks and guest folio archives. Runs at top speed to park and retrieve vehicles and drives slowly and cautiously. Other duties as assigned.-25% The total amount of time for all functions of the job - 100%