Engineer, Software Engineering

About the role

At RXO, we are constantly looking for ways to improve, enhance and adapt in ever-changing marketplace. As support engineer, you will be responsible for supporting business critical application. What your day-to-day will look like : Providing customers with IT support via application support, desktop solutions, chat functions, emails, and calls. Troubleshooting IT issue by probing customers Providing customer with step-by step guidance to solve the technical issue Following up on technical queries and providing feedback Escalating critical issue to next level Relaying application functionality feedback from customers to IT developers. Driving major incident/high impact issue to resolution through bridge call What you'll need to excel: At a minimum, you'll need : Bachelor's degree in computer science or IT 2+ years of experience in IT / Application support of enterprise application having complex integrations Good knowledge in SQL queries Basic knowledge in any of the scripting language Working experience in monitoring tools. Excellent customer service skills Basic knowledge of application development Excellent probing and troubleshooting skills Ability to identify, adapt, and apply approaches in problem solving Good knowledge in ServiceNow Ready to work in shifts, 365 days' work environment Excellent written and verbal communication skills Team player with solution-oriented attitude Should be able to deliver assigned tasks with required quality standards within the defined timeline. Eager to learn new technology. Analytical mindset to solve Technology issue. Exposure to IT issue understanding and resolution. It'd be great if you also have: Experience to support Transport Management Systems and logistics domain knowledge. Exposure to ServiceNow and similar ticketing tools. At RXO, we are constantly looking for ways to improve, enhance and adapt in ever-changing marketplace. As support engineer, you will be responsible for supporting business critical application. What your day-to-day will look like : Providing customers with IT support via application support, desktop solutions, chat functions, emails, and calls. Troubleshooting IT issue by probing customers Providing customer with step-by step guidance to solve the technical issue Following up on technical queries and providing feedback Escalating critical issue to next level Relaying application functionality feedback from customers to IT developers. Driving major incident/high impact issue to resolution through bridge call What you'll need to excel: At a minimum, you'll need : Bachelor's degree in computer science or IT 2+ years of experience in IT / Application support of enterprise application having complex integrations Good knowledge in SQL queries Basic knowledge in any of the scripting language Working experience in monitoring tools. Excellent customer service skills Basic knowledge of application development Excellent probing and troubleshooting skills Ability to identify, adapt, and apply approaches in problem solving Good knowledge in ServiceNow Ready to work in shifts, 365 days' work environment Excellent written and verbal communication skills Team player with solution-oriented attitude Should be able to deliver assigned tasks with required quality standards within the defined timeline. Eager to learn new technology. Analytical mindset to solve Technology issue. Exposure to IT issue understanding and resolution. It'd be great if you also have: Experience to support Transport Management Systems and logistics domain knowledge. Exposure to ServiceNow and similar ticketing tools. Does this sound like you? Check out what else RXO has to offer. Why Join Us: Our Culture Our values are the key to our unique culture and our ability to deliver for everyone we serve. We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships. The Next Step Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification.