Product Manager - Digital Self-Service, Claims & Telematics

External

Aviva · Markham

$120K–$140K/yrFull-timeHybridToday

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About the role

We're looking for a Product Manager to own and improve the digital experiences customers use after they buy - from self-service journeys to claims to telematics-driven engagement. If you want a role where you can ship, experiment, and materially improve how customers interact with us every day, this is it. If you're looking to manage a backlog, it's not. What makes this role different You're not here to coordinate work - you're here to ship and create momentum You'll be expected to use AI and modern product tools to reduce time-to-ship, not just write tickets You'll work on live, high-volume customer journeys with immediate impact You'll operate in a fully embedded product team, but with high ownership and autonomy

Responsibilities

Requirements

You are a builder

You've shipped products or features yourself

You're comfortable getting hands-on with tools and workflows

You are AI-native

You actively use AI tools to accelerate your work

You think about how AI reduces dependency and speeds up delivery

You have strong product judgment

You know what matters and what doesn't

You prioritise impact over completeness

You can operate in ambiguity and still deliver

You don't need perfect structure to get started

You create clarity through action

What makes you stand out:

Experience working on customer account, claims, or post-purchase journeys

Experience with experimentation, behavioural nudges, or engagement mechanics

Experience in mobile, telematics, or data-driven products

What success looks like (12-18 months):

Customers choose digital self-service because it's simpler and faster than alternatives

Claims and servicing journeys are continuously improving - not released in batches

A meaningful share of improvements are shipped quickly without heavy dependencies

The team operates faster because of AI-enabled ways of working you introduce

What you'll get :

The salary band for this positon ranges from $120,000 to $140,000. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.

Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.

Hybrid flexible work model .

Outstanding career development opportunities.

We'll support your professional development education.

Competitive vacation package with the option to purchase 5 extra days off per year.

Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.

Corporate wellness programs to support our employees' physical and mental health.

This job advertisement is for an existing vacancy which has been posted both internally & externally.

Aviva Canada may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process to screen, assess or select applicants for a position.

Aviva Canada welcomes applications from all qualified individuals and has a pr

Product Manager - Digital Self-Service, Claims & Telematics

About the role

Responsibilities

Requirements

Benefits

Additional Information

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