Telecommunicator

Responsibilities

• Assesses reason for caller's inbound communication, while meeting and managing callers' emotional state.
• Gathers and transcribes key information necessary for the coordination of services, guides callers through intake and triage processes.
• Informs next steps and manages expectations, delivers pre-arrival instructions. Identifies risks of imminent life threats, self-harm or harm to others (including risks to those involved in follow-up care) and directs questioning; makes appropriate notifications.
• Monitors field resource status; responds appropriately and without delay to activations of emergency alerts and support needs
• Work Experience:
• At least six months in a health contact center position.
• Education:
• High school degree or GED
• $17.79 - $23.08 Hourly
• We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.

Benefits

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