Customer Experience (CX) Program Manager

Responsibilities

• Lead cross-functional CX initiatives from concept to execution
• Build project plans, timelines, and governance structures
• Manage risks, dependencies, and stakeholder alignment
• Drive organizational readiness and change management
• Track benefits realization and business outcomes
• Support AI, automation, and self-service initiatives
• What You Bring:
• 5+ years in program management, transformation, consulting, or CX operations
• Strong executive communication skills
• Experience managing enterprise transformation initiatives
• PMP/Agile certification preferred
• Why Join Us:
• You'll help shape the future of customer experience at one of the world's largest technology distributors as we transform into a platform-first, AI-enabled organization.

Benefits

Additional Information

It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description: Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Come join our team where you'll make technology happen in surprising ways. Let's shape tomorrow - it'll be a fun journey! Position overview: The Customer Experience Program Manager drives execution of strategic CX initiatives across Product, Support, Finance, and Operations. This role ensures customer experience improvements move from strategy to execution with measurable outcomes.

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