Specialist I, Commercial Contract Support

About the role

Grade Level (for internal use): 08 The Team: S&P Global is a high-growth, high-margin benchmarks, content, and analytics company serving the capital and commodity markets. We are home to some of the most iconic brands in finance and business, including Market Intelligence, Global Mobility, S&P Dow Jones Indices, S&P Ratings and Commodity Insights. Commodity Insights is a leading provider of energy and commodity information, including benchmarks that are critical to the markets. The Impact: The Specialist I supports the smooth operation of the contract management team by assisting with daily tasks and providing reliable operational support to both the team manager and Senior Specialist. This role is responsible for accurate contract data entry into CPQ , managing global orders-including new, amended, and renewal contracts-and tracking case statuses to ensure transactions progress efficiently from deal creation to fulfillment. By monitoring escalations and collaborating with Sales and other departments, the Specialist I helps resolve client inquiries and contract issues promptly, contributing to a positive customer experience. The role maintains strict adherence to the OTC ecosystem and follows established procedures to meet business SLAs, supporting compliance with pricing and legal standards. Through diligent documentation and process execution, the Specialist I helps maintain high standards of contract management, supports audit readiness, and contributes to ongoing improvements in team workflows. This position plays an important role in ensuring operational accuracy, timely order processing, and effective communication within the department.