Chief of Staff to the CEO

About the role

The Chief of Staff works directly alongside the CEO and the entire leadership team as their closest operational partner. The best version of this role is nearly invisible: the CEO's time goes where it needs to go, the right people have the right information, problems are anticipated and get handled before they escalate, and the organization moves with more clarity and less friction because you're in it. If that kind of work sounds meaningful to you, and if you find genuine satisfaction in making something complex feel manageable and being the person who simply handles it, keep reading. We are looking for someone with an MBA and meaningful operating experience who is ready to work at a pace and depth that most roles don't offer. The hours are real, the stakes are real, and the expectations are high. The person who is right for this will find that energizing. The CEO has high standards, moves fast, and will push back often. The person who thrives here takes that as signal, not criticism, and uses it to do better work.

Responsibilities

• CEO Operations & Strategic Prioritization
• Help drive the CEO's time, attention, and agenda to achieve results, managing what deserves access and protecting focus for the work that matters most
• Serve as a thought partner to the CEO on decisions large and small, offering clear analysis, a second perspective, and direct challenge when it's warranted
• You'll work in close partnership with the Executive Assistant to the CEO, who owns the administrative layer, but you're not above any of it when it matters
• Prepare and often lead briefings, analysis, decision memos, and strategic materials for internal and external audiences
• Manage a constant volume of competing priorities without losing precision or judgment
• Strategy & Business Performance
• Drive the annual and quarterly planning cycles, including facilitating discussion, identifying gaps, and pressure-testing plans
• Own the tracking and reporting of company OKRs and key business metrics, and hold the leadership team accountable to follow-through
• Lead special projects and cross-functional initiatives that require both strategic clarity and operational execution
• Conduct deep-dive analyses on strategic questions and distill findings into clear recommendations
• Leadership Team & Culture
• Prepare and facilitate leadership team meetings, offsites, and operating rhythms, ensuring the right conversations happen, decisions get made, and commitments are tracked
• Serve as the connective tissue between the CEO and the rest of the organization, translating priorities into action and surfacing issues before they become problems
• Identify and address organizational friction, the things that slow people down or create misalignment, and do something about it
• Board & Investor Relations
• Support engagement with the board and investors and drive execution of preparation for board meetings and investor updates, synthesizing inputs across the business into a cohesive, well-structured narrative
• Develop genuine fluency in governance, investor dynamics, and the relationship between the board and company leadership
• Your Skills & Experience
• You have an MBA from a strong program and 3 to 7 years of meaningful operating and/or services experience, consulting, banking, private equity, a high-growth startup, or a combination
• You've already proven you can produce excellent work under pressure, move from strategy to execution, and drive outcomes across a team. You've been in rooms where the stakes were real and performed. This isn't a role for someone still figuring out how to work at the executive level
• You communicate differently for different audiences without losing substance. A board memo, a Slack to a direct report, and a briefing to the CEO are three different things, and you know how to write all of them
• You're comfortable operating with significant autonomy in a f

Benefits

Additional Information

About Fay At Fay, our mission is to make nutrition a foundational pillar of preventative care, improving outcomes, accessibility, and affordability at scale. We're building AI-powered infrastructure to transform preventative healthcare. Think that's bold? We're just getting started. Today, Fay is a three-sided marketplace connecting providers, patients, and payers to revolutionize preventative care delivery. Our b2b2c business-in-a-box solution empowers dietitians to deliver high-quality, affordable nutrition care, helps patients take control of their health, and enables payers to build healthier member populations. Nutrition is our starting point, not the finish line. The platform we're building will expand into new areas of preventative health and wellness as we grow. We're proud to be one of the fastest-growing companies in healthtech, backed by category-defining investors like General Catalyst, Forerunner, 1984, and Goldman Sachs. Ready to leverage AI-driven technology to transform preventative care and make a real-world impact on health? Let's talk.

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