Manage service requests and enquiries from the public in accordance with Service Level Agreements. Ensuring that telephone enquiries from residents/ratepayers are answered promptly in a polite and helpful manner and the query dealt with or referred to other Officers/Departments as required.
Provide clerical support including word processing, agenda preparation, and minute taking.
Maintain online registers and databases.
Monitor shared inboxes proving timely responses to all enquiries in accordance with business unit processes.
Report building maintenance and technical issues to the relevant department and monitoring the outcome.
Develop and maintain up-to-date guides, templates, forms and collate documentation.
Reconcile financial records, prepare reports, and maintain accurate spreadsheets relating to purchasing activity across the Sustainability, Climate and Waste department.
Compile and analyse Sustainability, Climate and Waste data (e.g. KPIs, WLIs).
Prepare, collate, and submit data and information used for internal and external reporting, including but not limited to Hume City Council Annual Report, Local Government Performance Reporting Framework, and the Local Government Annual Waste Survey.
The skills and experience you'll bring to the role:
Strong knowledge of administrative processes and procedures.
Understanding of purchasing processes and associated local government policies.
Demonstrated experience in the computer-based systems including databases, spreadsheets, CRM and purchasing systems.
Experience in customer service and clerical administration.
Strong customer service and communication skills, with the ability to interact professionally with diverse individuals.
Ability to maintain confidentiality and produce accurate reports and correspondence.
Ability to gain cooperation and assistance from clients, other employees, and members of the public in the administration of well-defined activities.
Required Certifications & Qualifications
Tertiary qualifications or relevant experience in Business Administration or a related field.
Current driver's licence.
Why Hume City Council?
A leader in local government, we're committed to creating an inclusive and collaborative work environment that is guided by our values:
We're better, every day : We give things a go and value progress over perfection. We have permission to go for it and are expected to reflect and learn.
We're in it together : At Hume, everyone matters. We Welcome and include all. Respect and safety are expected.
We show up : We empower and trust others and own our work. We rise to the challenges and are expected to do what we say we will.
All for Hume : We strive to achieve our best for the Hume Community. We are proud and passionate about working towards better outcomes and expect they are at the centre of everything we do.
We offer a competitive salary package, professional development opportunities, and a supportive work environment.
A child safe organisation and an equal opportunity employer. Council encourages people of all ages, people with disability, Aboriginal and Torres Strait Islander people, LGBTIQA+ people and people from culturally diverse backgrounds to apply.
All candidates will be required to undertake background and probity checks including Reference Checks, Working with Children Check, and a Criminal Record Check.
Additional Information
Fixed term contract , 37 hours per week
$77,133 per annum plus Superannuation
Join the Sustainability, Climate and Waste team
Hume City Council is one of Australia's fastest growing and culturally diverse councils. We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible.
As a Business Support Officer, you will contribute to the safe, effective, and efficient delivery of support services to the Sustainability, Climate and Waste department and the Hume community.
Humecitycouncil · Coolaroo, Australia