Customer Service Representative - $14.00/hr

About the role

Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life's other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com. AutoPoint is hiring Inbound Customer Service Representatives (CSR). Our Customer Interaction Center CSRs provide valuable solutions to car dealerships by increasing business, driving appointments, and building customer loyalty. We are looking for upbeat and energetic individuals who have a strong desire to ensure excellent customer experiences.

Responsibilities

• Be first point of contact for customers calling their local dealerships.
• Handle a variety of questions, inquires and requests for customers, using dealership policies as a quire.
• Schedule, modify, cancel, confirm and reschedule service appointments for customers on behalf of car dealerships using the dealerships own booking system.
• Effectively communicate with customers while doing so to manage both dealership and customer expectations.
• Record customer information and feedback professionally and accurately.
• Conduct calls in an efficient and effective manner, remaining professional at all times.
• No selling involved.

Requirements

• 6 months or more of call center experience needed.
• Must have the ability to speak clearly and use professional telephone etiquette.
• Type accurately and efficiently
• Use active listening skills
• Acknowledge and respond quickly during customer conversations
• Solicit valuable customer feedback
• Appropriately manage difficult customer situations
• Multi-task between scheduling programs, call surveys, and customer conversations

Benefits

Additional Information

Customer Service Representative

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