Provide advanced troubleshooting and support for contribution /MCR systems.
W ork with the first-line support team s to r esolve issues related to MCR.
Ensure minimal downtime and fast resolution for video content delivery issues.
Support all Video Engineering teams with network issues
Work with internal teams to diagnose and fix network performance issues impacting contribution systems or video signal delivery.
Ensure seamless communication between engineering teams and other stakeholders during network-related issues
Configure, Test and Maintain Contribution Systems
Working on projects you will configure contribution systems to ensure they are optimi s ed for performance and stability.
Conduct tests on systems to ensure new software versions and features work as expected
Perform routine system maintenance, updates, and patches to ensure the system is up to date.
Create Handover Documents in Confluence and Knowledge Sharing
Document detailed handover notes in Confluence for other teams to reference.
Regularly update internal documentation to keep up with new configurations, troubleshooting steps, and workflows.
Requirements
A Learning mindset - A passion for Learning, adaptation, and self-improvement.
The ability to communicate efficiently and effectively - including preparing and conducting technical demonstrations
K nowledge of networking protocols and technologies - Strong understanding of TCP/IP, UDP, VLANs, Firewalls, and Multicast networking
Proficient in cloud technologies, with a strong focus on AWS
U nderstanding of the requirements of a live broadcast environment
Team overview
The rewards
There's one thing people can't stop talking about when it comes to #LifeAtSky : the perks. Here's a taster:
Sky Q, for the TV you love all in one place
The magic of Sky Glass at an exclusive rate
A generous pension package
Private healthcare
Discounted mobile and broadband
A wide range of Sky VIP rewards and experiences
Inclusion & how you'll work
We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process.
Your office space:
Osterley:
Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers.
On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.
We'd love to hear from you
Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next.
But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet.
If you believe in better, we'll back you all the way.
Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Benefits
Health insurance
Additional Information
We believe in better. And we make it happen.
Better content. Better products. And better careers.
Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.
We turn big ideas into the products, content and services millions of people love.
And we do it all right here at Sky.
Sky · Osterley