M365 and Exchange Engineer III

Responsibilities

• Supports cloud/private infrastructure for global M365 and Exchange configuration management, security and 3 rd party app integration . Provides lifecycle management for supported systems.
• Designs, builds, supports, and maintains endpoint infrastructure, often in collaboration with other technology and business partners. Designs, implements, and executes disaster recovery and business continuity.
• Creates and maintains runbooks, documentation, and other knowledge artifacts. Establishes and maintains service definitions and standards for core services.
• Provides monitoring and alerting that produce actionable alerts.
• Performs incident response, keep-the-lights-on, and on-call responsibilities.
• Provides capacity planning and management.
• Administers and maintains security of operating systems and hardware. Audits execution plans for SOX and PCI compliance.
• Provides auditable controls to ensure access to the system s are secure.
• Performs other duties as assigned.
• Additional Requirements
• Bachelor's degree, applicable certification or equivalent experience.
• Typically requires 3+ years of professional experience, and moderate to expert level proficiency with tools, systems, and procedures required to accomplish the job.
• Moderate to advanced skills leveraging Exchange and M365 suite of Apps .
• A dvanced skills troubleshooting and resolving complex mailflow and 3 rd party app integration s.
• Strong understanding and knowledge of Active Directory and Entra identity (Groups, Users, Security roles, etc.)
• Experience administering Microsoft Intune a plus but not required
• Travel: None
• Work Schedule: IST overlap with PST hours (M-F, 12:30-9:30pm IST ) plus rotating 24x7 on-call
• Career Band: Professional
• Criteria & Management Requirements
• Problem Solving: Solves a variety of problems that may be somewhat difficult and varied in nature. Consults with staff members on more complex issues.
• Decisions: Exercises judgment within defined parameters to make decisions on tasks with limited scope or complexity. Receives moderate level of guidance and direction on complex tasks.
• Knowledge: Working knowledge of the principles, practices and concepts within own job discipline; has broadened capability through practical experience in applying theories.
• Business Acumen: Understands key business drivers; demonstrates knowledge of the organization and processes; uses this understanding to accomplish their own work.
• Communication & Influence: Explains and simplifies complex information to others; leads the coordination of information to ensure ongoing process or program execution.
• Impact: Impact is typically limited to the department.
• Leadership: No supervisory responsibilities.
• Work Environment: Typical Office
• Other Work Environment Requirements:
• Typical Office: Operates in a typical office environment, routinely uses computer and other standard office equipment.
• Other Physical Requirements:
• This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a gene

Benefits

Additional Information

Position Description: M365 and Exchange Engineer III Job Summary The Infrastructure Engineer III has design-level subject matter expertise in the full Microsoft 365 suite and Microsoft Exchange . This position provides deep technical expertise in the design, build, and lifecycle support of the organizational collaboration platforms within the Microsoft 365 portfoli o and Microsoft Exchange , including Teams, SharePoint and Email . Installs, supports, and maintains core collaboration s olutions and mailflow along with dependent ecosystems such as application deployment , 3 rd party integrations and security policy adherence . Evaluates and recommends improvements and upgrade cycles covering the entire M365 and Exchange environment . Performs technical analyses of supported solutions using various diagnostic tools in support of efficient operations . Provides escalation support for end user support teams for supported systems.

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