Engineering Manager - Customer Onboarding

About the role

As an Engineer Manager of Customer Onboarding team, you will be accountable for the leadership of one or more engineering scrum teams to plan, deliver and support service features that deliver customer value and/or mature service capability. The position is also accountable for executing the people leader fundamentals in line with NAB Policies, driving a learning-based culture with an ability to set and gain agreement for realistic and stretching objectives for the team. YOUR JOB RESPONSIBILITIES Manage multi-Agile teams to deliver on engineering standards , sprint backlogs, and plans, engineers' responsibilities and performance management, code quality, adherence to development, and testing guardrails. Manage milestones, deliverables, risks, and dependencies of the engineering teams. Educate the engineering teams and ensure the release of features to production comply with NAB risk management frameworks. Ability to create and maintain relationships with a wide range of stakeholders . Be the voice of reason between speed and quality. Evangelist of the T-shaped working model; coach engineers to be T-shaped, versatile, and take responsibility outside their core disciplines. Line management (1:1 meeting, personal development & training plan, career path, probation reviews, and performance reviews); Coach teams in applying Scrum and DevOps. Be responsible for continuous improvement of the teams. Lead initiatives for implementing efficient development and delivery processes . Drive a learning-based culture with an ability to set and gain agreement for realistic and stretching objectives for the team. Technical environment: Microservices architecture system Programming - Java, JavaScript, MV* patterns, Nodejs, ReactJS (including Redux) Databases - Postgres, MongoDB DevOps - Jenkins, Artifactory, SonarQube, GitHub, CloudFormation Cloud: Multi-Cloud, AWS (Lambda, Postgres, S3, API Gateway, CLI, SNS/SQS), Azure YOUR SKILL AND EXPERIENCE

Requirements

• 10+ years working experience in Software Development; 5+ years' experience in leading cross-functional Agile teams.
• Solid understanding of Software Quality, DevOps environments
• Excellent experience in SDLC methodologies - Scrum, Kanban, Waterfall
• Proven ability to manage and deliver complex technology projects involving multiple engineering teams both onshore and offshore.
• Real-world experience with large-scale Agile adoption, not just theoretical knowledge.
• Strong stakeholder management experience.
• Proven people leadership, team building, motivation, and coaching skills
• Experience in managing code and change management processes.
• Experience with IT Service Management (e.g., Release Management) and experience with using Service Now or similar.
• Strong ability to communicate at both strategic and operational level internally and externally, making effective decisions balancing business and stakeholder needs.
• Fluent English skills
• Agile - Certified Scrum Master (preferred)
• Experience in the Banking or Financial Services industry; (preferred)
• THE BENEFITS AND PERKS
• We appreciate and reward our colleagues who do great work every day - from excelling for our customers, to taking ownership of an issue to get it resolved. Here's how we support our people with a range of exclusive benefits.
• Generous compensation and benefit package
• Attractive salary
• 20-day paid annual leave and 7-day paid sick leave
• 13th month salary and Annual Performance Bonus
• Premium healthcare for yourself and family members
• Monthly allowance for team activities
• Premium welcome kit and occasional gifts of appreciation
• Extra benefits on your work anniversary
• Exciting career and development opportunities
• Large scale products with modern technologies in banking domain
• Clear roadmap for career advancement in both technical and leadership pathways
• Access to digital learning platform such as Udemy
• Consistent and high-quality leadership training through the Distinctive Leadership program (DLP)
• Specialist capabilities and accreditations in key skill areas such as Cloud Engineering, Digital, Data, Security and SREs (Site reliability engineers)
• Sponsored English course with native teachers
• Opportunity for training in Australia
• Professional and engaging working environment
• Hybrid working model and excellent work-life balance
• State-of-the-art & modern Agile office
• Food and beverages in the office pantry
• Employee Assistance Program to improve your physical and mental health
• Annual team activities and company events
• A solid and talented team behind you - great people who love what they do
• A DIVERSE AND INCLUSIVE WORKPLACE WORKS BETTER FOR EVERYONE
• We know that our people make us who we are. That's why we have built a culture of respect - where everyone feels valued and appreciated for being their true authentic selves at NAB. With our focus on inclusion and dive

Benefits

Additional Information

Job Posting End Date: Worker Type: Maximum Term/Fixed Term (Fixed Term)

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