Define clear, measurable QA metrics and KPIs for call center and underwriting support operations.
Conduct regular audits of calls, chats, emails, and underwriting support tasks for compliance and quality.
Develop and maintain QA scorecards, generating weekly and monthly reports on team performance.
Provide timely, constructive feedback and coaching to team members and leads.
Collaborate with training and operations to design workshops, refresher courses, and job aids.
Identify and address gaps in performance with personalized development plans.
Analyze root causes of recurring quality issues and recommend process improvements.
Work closely with leadership to align QA objectives with business goals.
Participate in cross-functional initiatives to pilot new quality measures.
Requirements
Minimum 2 years of quality assurance experience, preferably in a call center or insurance underwriting environment.
Proficiency with QA tools and MS Office (Excel, PowerPoint). Exceptional attention to detail and ability to translate data into actionable insights.
Excellent communication and coaching skills.
High integrity, confidentiality, and ability to manage multiple priorities in a dynamic environment.
Education and Experience
Bachelor's degree in Business Administration, Risk Management, Insurance, or a related field preferred.
Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.
Why Join Us:
At Acrisure, we're building more than a business, we're building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.
Employee Benefits
We also offer our employees a comprehensive suite of benefits and perks, including:
Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.
... and so much more!
This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.
Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting leaves@acrisure.com .
Final candidates will be required to complete post-offer verification processes related to the role and in accordance with applicable laws.
California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy .
Recruitment Fraud: Please visi
Benefits
Health insuranceDental insuranceVision insurance401(k)Flexible schedule
Additional Information
About Acrisure
A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services - and more .
In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.
Job Summary
Acrisure is seeking a Policy Assurance Specialist to join our growing team in Oak Ridge, TN!
Starting Salary is $18-$20/hour based on experience.
Standard operating hours are Monday - Friday 8am-5pm.
Acrisure · 800 Oak Ridge Tpke Ste A1000 - Oak Ridge, TN