Senior Manager, Care Experience Management
External
Toast · US$151K–$242K/yrFull-timeRemoteToday
Leadership
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About the role
Lead cross-functional initiatives to improve customer support experience by synthesizing frontline insights, prioritizing improvements, embedding in product development, and driving adoption of automation and AI. Own end-to-end delivery, define success metrics (CSAT, NPS, FCR, AHT), build a high-performing team, and influence senior leadership to scale support tooling and processes.
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Company Intel
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