Technical Account Manager

About the role

Tasks include but are not limited to: - IT Project Management when onboarding new clients - Joining broader project management team for weekly updates on new transitions, including weekly reporting to all stakeholders - Draw up project plans and timelines. - IT Procurement - Good communicator - Organizing IT resources to meet PMO/Client timelines. - Maintain relationship with client/client IT into BAU environment - To collaborate with the I.T Managers and ensure the smooth running of their client's IT Operations - Take ownership of any IT outage that falls outside of usual BAU process, organizing fastest possible resolutions with least amount of downtime. - Draft reports on IT Service Delivery and present the data to the Senior Management Team - Engage frequently with the customer to maintain awareness of customer expectations and service delivery experiences - Be proactive and review business processes and suggest improvements, identify opportunities and risks and suggest appropriate action - Take ownership of Solution Design Document creation and maintenance into BAU. Regularly updating document's when required - Owning project/client change requests within IT environment - Must be prepared to chase stakeholders for outstanding actions - Must be able to work after hours/weekends when required, to co-ordinate client changes and UAT ITIL V3 Certified (Desirable) IT Qualification's (Required unless over 5 years IT experience) Tertiary Qualification (Desirable) Management Qualification (Desirable)

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Company Intel

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