b. Procedures to improve the existing systems by applying the appropriate changes or updates.
c. Day-to-Day unit functions of specialized technology such as: User management, License management including new user setup/deactivation, roles, profiles, permissions, public groups.
d. Medium complexity configuration changes, including (but not limited to): Flow, fields, page layouts, record types, custom settings, dashboards and reports.
e. Create and Optimize simple Workflows & Dashboards
10%
Support:
a. Tier 3 support for production systems.
b. SDLC
c. Monitoring applications and existing EIB integrations
d. User support.
15%
Document:
a. Development of functional requirements
b. Technical requirements.
c. Business Process Workflow diagrams.
d. Work on approved project management software.
e. Knowledge base and deliver Technical Documentation
15%
Coordinating:
a. Releases / CRQ Owner
b. Application upgrades
c. Testing & deployment
d. User Training e. Monitor user adoption.
15%
Liaise with:
a. Business partners & users
b. Vendors both for implementation projects and issue support
c. Technical liaison to Software Engineers, systems engineers, Database Administrators, and other IT Teams.
10%
Analysis of:
a. Customer needs and developing of functional requirements that specify what the technology solutions should do and how they should perform.
b. Current business processes and systems to identify their strengths and weaknesses.
c. Areas for improvement where technology can enhance efficiency, quality, or member satisfaction.
Required experience and education:
Bachelor's degree. Acceptable fields of study: Software Engineering, Business, Information Systems, Data Analysis, and Engineering.
Additional four years of relevant experience can be considered in lieu of degree.
Required relevant experience 2 years.
Experience with Workday Studio
Understands, but still learning about the SECU organization, Finance Industry, banking, and has a service minded work ethic.
Comfortable with specific product, platform, or system the solution uses.
Shows interest in all of SECU IT to be well rounded and communicative.
Solution minded problem solver
Collaborative and team player attitude with excellent communication skills both written and oral.
Must adhere to the work schedule and attendance policy established by the manager.
Must be able to confidently interact with technical, non-technical, and management staff.
Review and refinement of the product backlog, sometimes contributing to setting priority.
Stay up to date on the latest industry trends and technical advancements.
Must be able to speak English fluently.
Must have strong analytical skills with high attention to detail.
Serves as on-call responder for software the team supports.
Requirements
Bachelor's degree.
Desired relevant experience 5 years.
Software Development Life Cycle(SDLC)
Experience working with JIRA
Experience working with SCRUM Agile
Working knowledge of Remedy
Experience and understanding of inbound/outbound EIB integrations
Special position requirements:
Sitting for prolonged periods
Telephone for prolonged periods
Computer for prolonged periods
SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.
Disclaimer
State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.
Benefits
Vision insuranceRemote work options
Additional Information
If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!
Position Overview:
This hybrid (remote/in-office) position is a subject matter expert in the Workday ecosystem and technology.
This individual will be able to build low code/no code solutions within systems. Support solutions and implementations; document system, solution, project and team functionality, processes, decisions, etc. This individual will also coordinate changes, liaise across IT and the business, and analyze relevant services and systems.
Ncsecu · Operations - Raleigh - Creedmoor Rd