ResMed's Incubation & Growth team is seeking a Senior Program Manager to lead the operational design and execution of pilot programs and market entry initiatives.
This role is responsible for translating go-to-market strategy into a fully functioning commercial operation, defining how products move from order to delivery to patient use. Working in close partnership with Product Management and Business Development, this individual will design and stand up the operating model required to successfully launch and scale new solutions.
This is a highly cross-functional role at the intersection of commercial, logistics, customer experience, and operations, ideal for someone who thrives in building from zero to one.
Responsibilities
Commercialization & Operating Model Design
Translate go-to-market strategies into end-to-end operational models that enable product commercialization
Define how orders are placed, fulfilled, delivered, and supported across the customer and patient journey
Establish pilot structures, including scope, workflows, success metrics, and operating assumptions
Pilot Execution & Market Entry
Lead the execution of pilot programs and early market launches, including U.S. re-entry for key products
Rapidly stand up processes and capabilities required to begin commercial activity
Iterate on operating models based on real-world performance and feedback
Cross-Functional Integration
Act as the central integrator across Business Development, Logistics, Supply Chain, Customer Service, Regulatory, and Product teams
Ensure alignment between commercial objectives and operational capabilities
Drive clarity on roles, dependencies, and execution plans across functions
Logistics & Fulfillment Alignment
Partner closely with Logistics and Supply Chain teams to define requirements for product distribution and delivery
Ensure logistics solutions enable the intended commercial model and customer experience
Identify and resolve gaps between commercial needs and operational execution
Customer & Patient Experience Design
Define and implement the end-to-end customer and patient journey, from order through delivery and ongoing support
Establish customer service models to support pilot execution
Incorporate feedback loops to continuously improve experience and outcomes
Program Coordination & Execution
Build and drive integrated program plans across multiple workstreams
Manage risks, trade-offs, and dependencies in a fast-moving, ambiguous environment
Provide clear updates, insights, and recommendations to leadership
Insights & Scaling
Track pilot performance across commercial, operational, and customer metrics
Capture learnings and translate them into repeatable playbooks for future scale
Support transition from pilot to scaled operations
How This Role Partners
Product Management: owns product & services development, and the core product offering
Business Development Lead : owns market strategy, customer engagement, and revenue growth
This role : owns operational execution, commercialization mechanics, and delivery model
Logistics & Supply Chain PM : builds enabling infrastructure and systems
Requirements
5-8 years of experience in program management, commercial operations, product launch, or supply chain
Proven experience launching new products, services, or entering new markets
Strong understanding of logistics, fulfillment, and customer service operations
Experience translating strategy into execution and building operating models from the ground up
Demonstrated success working cross-functionally in complex, matrixed environments
Strong problem-solving and analytical skills with a data-driven mindset
Ideal Profile
Builder mindset, comfortable creating structure where none exists
Strong systems thinker who connects commercial strategy to operational execution
Able to operate at both strategic and highly tactical levels
Thrives in ambiguity, fast iteration, and pilot environments
Collaborative and influential across diverse teams
Why j oin u s
Benefits
Health insuranceDental insuranceVision insuranceFlexible schedule
Resmed · San Diego, CA