Measurable business outcomes (efficiency, cost, experience)
Innovation velocity (number of prototypes ā scaled solutions)
The pay range fo
Benefits
Vision insurance
Additional Information
Principal Platform Product Manager, ServiceNow
Description -
We are seeking a Principal Product Manager to lead product strategy and capability evolution for our ServiceNow platform . This role owns the end-to-end platform product vision, roadmap, and AI acceleration-driving measurable business impact by enabling value streams through scalable, reusable capabilities.
This is a high-ownership, high-impact role requiring a strong blend of product thinking, ServiceNow platform depth, and entrepreneurial execution. You will operate as a force multiplier-accelerating innovation, enabling reuse, and driving rapid experimentation to unlock value across the enterprise.
Core Competencies (What we are looking for)
š¹ Product Sense & Strategic Thinking
Thinks in capabilities, not features
Balances short-term wins vs. long-term platform scalability
Ecosystem + trade-off mindset: Consistently balances value stream needs, market needs, engineering constraints, and tech debt, and makes clear calls on what should be standardized as a platform capability vs. left to tenant-level flexibility.
Evidence-driven bets (not opinions): Uses research, user feedback, and outcome metrics to frame hypotheses, define success measures, and decide whether to stop, iterate, or scale platform capabilities based on adoption/impact signals.
š¹ Technical Depth (ServiceNow)
Brings a strong technical foundation on the ServiceNow platform, not just functional familiarity
Understands architecture patterns, integration models, data flows, and performance considerations
Able to challenge engineering decisions constructively and drive the right platform design choices
Clearly differentiates between configuration, customization, and platform extensibility trade-offs
š¹ Entrepreneurial Mindset
Curious, proactive, and constantly exploring new possibilities
Operates with a "build-test-learn-scale" mindset
š¹ Execution & Impact Orientation
Strong bias for action - gets things done
Delivers measurable impact, not just outputs
š¹ Platform Thinking
Understands ecosystem dynamics, reuse, and developer experience
Builds for scale, extensibility, and adoption
š¹ Experimentation Mindset
Comfortable with ambiguity and failure
Drives rapid prototyping and data-driven decision making
Hp Ā· Spring, TX