Manager, Operations - Transitions Technology Team

Responsibilities

• Oversee an operational area with guidance from senior colleagues. Could involve responsibility for development or delivery (or both).
• Contribute to the development of annual and longer-term business plans; forecast performance against business key performance indicators (KPIs); develop business cases for key activities/projects; and estimate the financial and human resources required to deliver performance targets.
• Communicate the actions needed to implement the function's strategy and business plan within the team; explain the relationship to the broader organization's mission, vision, and values; motivate people to commit to these and to do extraordinary things to achieve local business goals.
• Manage day-to-day service operations, developing and/or delivering a plan and outcomes for a service operations area with guidance from senior colleagues.
• Develop medium- or long-term work schedules that enable the organization to achieve its business goals. Involves coordinating across multiple teams.
• Identify shortcomings in existing business practices, then suggest and implement improvements while developing and delivering projects or a work stream within the organization's change management program. Involves working with guidance from senior colleagues.
• Develop procedures and interpret and apply policy for area of expertise to achieve specified outputs, or advise the wider business on application of policy, then monitor implementation of those procedures within the organization.
• Recommend changes to policies, processes, standards, and practices that would improve operational support.
• Develop and/or deliver a plan for significant aspects of internal communications with guidance from senior colleagues.
• Develop and/or deliver a contingency plan for significant aspects of the risk management and/or risk control processes.
• Develop and/or deliver budget plans with guidance from senior colleagues.
• Monitor and review performance and behaviors within area of responsibility to identify and resolve noncompliance with the organization's policies and relevant regulatory codes and codes of conduct.

Requirements

• Uses comprehensive knowledge and skills to work independently while providing guidance and training to others on planning, organizing, prioritizing and overseeing activities to efficiently meet business objectives.
• Uses comprehensive knowledge and skills to work independently while providing guidance and training to others on developing appropriate plans or performing necessary actions based on recommendations and requirements.
• Uses comprehensive knowledge and skills to work independently while providing guidance and training to others on developing, monitoring, interpreting and understanding policies and procedures, while making sure they match organizational strategies and objectives.
• Works independently and provides guidance and training to others while interpreting and applying comprehensive knowledge of laws, regulations and policies in area of expertise.
• Applies comprehensive knowledge to act independently while providing guidance and training to others on using clear and effective verbal communications skills to express ideas, request actions and formulate plans or policies.
• Works independently and provides guidance and training to others on analyzing data trends for use in reports to help guide decision making.
• Applies comprehensive knowledge and skills to work independently while providing guidance and training to others on reviewing and crea

Benefits

Additional Information

Job Description Summary Manage the development and implementation of processes, systems, and infrastructure to ensure a high quality and timeliness of operations in areas such as account services, international securities, transaction processing, or loan support/credit approval. Manage several departments of a processing unit or the entire unit. Job Description This position follows our hybrid-friendly schedule, so you get the best of both worlds - flexibility and collaboration. In office days will be 3 per week averaging 12 days per month in our St Petersburg, FL or Memphis, TN office. This leadership role will oversee the team of Tech Consultants in the Transitions Management dept.

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Company Intel

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