Data Operations Senior Analyst

About the role

Entity: Finance Job Family Group: Finance Group Job Description: Job Description About bp Our purpose is to bring together people, energy and markets to power and navigate a changing world. In a time of constant change and possibility we need talent to pursue opportunities, motivated by elite insight and expertise. We're always aspiring for more digital solutions, balanced outcomes and closer collaboration across our company and beyond, and you could be part of that too. Together we continue to grow as the world's leading energy company! At bp, we're reimagining energy for people and our planet. We have a bold ambition be a net zero company by 2050 or sooner, and help the world get to net zero. Creating a more efficient business that makes the best use of its resources is a critical part of getting there. And that's what our new Finance Business Technology (FBT) centre in Pune, India is here to do - put digital at the heart of our business and accelerate the transformation of bp's business processes across the globe. Driven by the bp values and comprising capabilities in data, procurement, finance and customer service, the FBT centre will drive cutting-edge digital solutions and agile ways of working. 3. Key Accountabilities and challenges Ensure the accurate and timely delivery of addition, change and de-activation of master data records in accordance with SLAs. Types of records include but not limited to customer master, material master, vendor master and finance master Ensure data input is consistent with the data standards and meets the required levels of completeness Run Data performance reports for the key quality measures of completeness, consistency, uniqueness, and accuracy Work to resolve daily cases allocated in a timely manner, whilst ensuring that all control processes are followed Ensure that all supplier research and searches are completed and clearly documented Execute telephone calls to representatives in a variety of organisations across the globe and at all levels of seniority Complete follow up checks via email and in finance systems and ensure that there is an adequate audit trail to demonstrate that proper due diligence has been applied at all stages of the case Be proactive in resolving any operational issues or delays with the case, liaising with business partners, vendors and internal FBT teams Participate actively in process improvements on vendors/customer call back processes including innovations through digitalisation and process improvements. Identify and implement process and solution requirements for the master data management process Regularly track and resolve outstanding master data management issues. Based on agreed trigger points, further escalate to higher levels of authority for solution or direction and feedback Identify and contribute to the improvement of defective trends or areas of process performance weakness in the end to end process Help manage a shared mailbox and tracker Perform other admin related tasks in the call backs space Perform other data operations-related activities as required Contribute towards the data enrichment process for the Data sub-tower on a continuous improvement cycle Primarily aligned to the US shift, with flexibility to support ANZ and Europe business hours as required. Education & Experience - Bachelor's Degree in Management, Business, Finance, Accounting, or related field - Minimum of 5- 8 years of experience managing a client-service oriented function with experience in DATA/Operations/Procurement / Supply chain or Finance field experience - Sound experience in SAP and MDG is preferred - Previous experience in data structures or data management/administration. - Experience of working cross culturally and in an international environment - Ability to communicate and influence across different levels in the organisation - Engaging and collaborative way of working - Resilient and experienced in working in multi-faceted environment - Shared service centre experience. Mindsets - Own your success - Accountable for delivering innovative business outcomes; Seeks opportunities to improve and digitize process delivery; Adheres to safe and ethical work practices - Think big - Actively builds own knowledge, capabilities and skills for the future; Values teamwork and collaborates to achieve results - Be curious - Willing to suggest new ways of working, processes and technologies; Ensures the delivery and improvement of digital solutions to benefit customers - Effortless customer experiences - Understands customer needs and delivers digital seamless self-service customer experiences - Digital first - Applies creative digital solutions to solve problems Key Competencies - Operational Excellence - Has a sound understanding of process and workflow streamlining, problem resolution and change management - Risk Management - Identifies external and internal factors that impact risk and mitigation opportunities. Identifies potential new or emerging ri