Markets Data Management Associate

Responsibilities

• We'll look to you to maintain an in-depth understanding of the end-to-end customer lifecycle to identify opportunities for optimisation and to provide an excellent customer experience.
• You'll also be:
• Analysing and interpreting the volume trend and pattern to support management in making the right decisions
• Monitoring and managing service standards through performance metrics and meetings with our business partners
• Recognising and validating continuous improvements ideas, guiding the team when implementing these to drive business success
• The skills you'll need
• You'll have previous experience of leading and motivating teams, alongside the ability to build, maintain and enhance relationships at all levels. We'll expect you to have the ability to analyse and diagnose issues, alongside experience of delivering long term plans and large scale projects.
• You'll also need:
• Extensive experience in the financial services industry
• A background of working in a rapidly evolving and changing environment with minimum line management
• A track record of implementing process improvements and creating robust operational risk control frameworks
• The ability to create a culture that will drive productivity and ensure quality and change management

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