Additional Information
At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.
Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.
***Preferred location: Orlando, FL, but open to candidates who reside in DC, Virginia, Maryland, North Carolina or Texas ***
The Senior Solutions Engineer (SE) is a technical role that is part of a highly technical sales team, which supports sales and promotes customer satisfaction. Primarily providing pre-sales technical support for the implementation of products/applications/solutions. This includes presentations, product demonstrations, assessment of potential application of F5 solutions, and the development of account plans.
Primary Responsibilities:
Act as a trusted advisor providing technical expertise through Sales presentations, Solution designs, Solution demonstrations, and Proof of Concepts
Provide solution designs and systems engineering configurations
Develop and Maintain a high level of technical knowledge of F5 product set, the relevant industry, and Sales aptitude
Design differentiating solutions and articulate technical and business value of F5 Solutions against competitors.
Design technical solutions that can solve customer business problems or create a new service offering
Participate in the development and support of content (presentations, WP's, use cases...) for customers and partners
Maintain knowledge of competitive landscape and share with peer group
Foster a collaborative, team-based environment, sharing best practices and success and building lasting relationships
Effectively negotiate and pursue conflict resolution
Own or assist on Change Request (CR) and Customer Special Request (CSR) cases on behalf of customer
Responsible for upholding F5's Business Code of Ethics and for promptly reporting violations of the Code or other company policies.
Perform other related duties as assigned
Customer support activities include:
Can articulate the F5 Sales Strategy, Messaging, and positioning F5 value proposition for customer business objectives
Develop and maintain trusted advisor relationships with customer technology staff and management
Consistently provide world-class customer service during pre-sales and post-sales activities
Can deliver sales pitch/whiteboards at CxO level through to detailed technical staff
Actively use Salesforce.com for each opportunity and named account
Partner with the sales team to develop and manage Technical Account Plans and/or Territory Account Plans
Understand and effectively utilize F5 organizational resources
Actively utilize SE tools: CSR, Salesforce, Aha!, Sharepoint, and others
Identify and qualify technical opportunities
Influence Sales strategy
Determine viability of opportunity and map out account political structure
Post-sales activities include:
Understand and follow the support escalation process
Partner with the F5 Technical Support and customers/partners to resolve issues
Provide guidance to customers on architecture and solutioning for the implementation of solution sets.
Knowledge, Skills and Abilities:
Expert written and oral communication skills
Expert presentation skills
Experience with MS office suite or Works
System administrator skills with UNIX, Microsoft or application knowledge
Network design background
Demonstrate expert knowledge of:
Industry and F5 Networks-targeted technologies
Industry trends and cycles
Windows Server Applications and OS
Presales experience working with the DOD preferred
Active Top Secret Security Clearance Required
Demonstrate proficiency in:
Configuration and troubleshooting of servers,
Active Directory
Domain design
CIFS/SMB. DFS and FRS experience are a plus.
Unix: Solaris, Linux, BSD, Irix, AIX, HP/UX are a plus, with expertise in at least one of the two operating systems.
AI concepts and technology
Authentication processes
Ffive · Field, FL