Motor Claims Specialist

Benefits

Additional Information

We are seeking Motor Claims Specialists to join the RAC Insurance Claims team. Hybrid work approach with 50% from home Work Monday - Friday with alternating shifts 7am-3pm, 8am-4pm & 9am-5pm Excellent staff discounts and career development opportunities! With over 1.3 million members RAC is one of WA's most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be " The driving force for a better WA ." Join the RAC Insurance Claims team and know you are making a genuine difference to the lives of our members! Our Claims Specialists are responsible for having telephone and online based conversations with our members when they need us most. We have full time vacancies for Motor Claims Specialists which can be made available on a Permanent or Secondment basis. What will you be doing? Manage a caseload of motor claims to maximise outcomes. Negotiate liability with other insurers and third parties. Communicating clearly and professional, both verbally and in writing. Monitoring settlement performance and contributing to continuous improvement initiatives. Ensuring all claims are handled in line with RAC Insurance policies, procedures, authority limits, legislative and regulatory requirements. Collaborate with colleagues and contribute to a supportive team environment. Deliver service that consistently exceeds member expectations. What are we looking for in you? Experience in motor claims settlements or claims handling. Strong understanding of motor vehicle liability principles. Excellent communication, negotiation, and dispute resolution skills. High attention to detail and the ability to make informed decisions based on evidence. Empathy and professionalism when handling challenging conversations. Self-motivated and capable of working independently. A team player who actively supports and uplifts others. Previous experience in the motor insurance industry (highly regarded). A genuine commitment to putting members at the heart of everything you do. What we can offer you: A workplace culture where our people feel valued, respected and empowered. Work in flexible ways that meet work/life commitments and support wellbeing. Be part of a purpose led organisation that gives back to the WA community. An environment that values ongoing career development Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services Opportunities for community engagement and corporate volunteering Please note: We encourage you to apply as soon as possible, as RAC reserves the right to close this vacancy without notice. #BetterJourneysRAC #LI-LH1