Proven ability to perform in a fast paced and ambiguous environment while always maintaining focus on customer goals and relationships.
Proven track record leading a technical team in bringing complex issues to successful resolution.
Experience in customer (support) role.
Strong motivational skills and stakeholder management, and high influence in multidisciplinary environment.
Solid competence knowledge, connects to adjacent areas (eg. overlay and control). Good understanding of customer situation and processes.
Other information
Able to travel rate >30%
The current base annual salary range for this role is currently:
$120,750-181,125
All new ASML jobs have a minimum application deadline of 10 days.
Inclusion and diversity
Benefits
Dental insuranceVision insurance401(k)Paid time offFlexible schedule
Additional Information
Introduction to the job
A senior application engineer enables customer operations and technical node requirements through several activities such as:
Application projects: understanding customer node requirements and defining node solutions.
New product introduction: driving customer requirements into product development, and rollout and implement product deliveries.
Sustaining support: analyzing and resolving complex customer on-product application issues and or escalations.
Role and responsibilities
Escalation support
Drives service order closure from a technical perspective.
New product / service development
Reviews non-CS PGP document (e.g. EPS, alpha-TPS, alpha-TAR) identifying possible issues in design and lack of testing coverage.
Defines and drives impact of diagnostics requirements to product adoption and CS efficiency and influences product content as a result of it. Identifies new service opportunities.
New product / service roll out
Is responsible for the design and execution of beta test and roll out. As an NPI deliverable; creates and reviews knowledge sharing material for future reference.
Node solution definition
Works independently within a single competence, aware of boundary interfaces. Generates full and complete test plans. Translates customer requirements for internal acceptance.
Node solution integration
Executes analyses while adding own newly created paths to the analyses flow and way of working. Provides (software) support.
Coaching
Teaches and educates junior engineers, reviews and helps them making progress.
Training delivery
Creates specialized content for new training curriculum.
Knowledge sharing
Establishes good WoW for efficient knowledge exchange across teams and sectors.
Operational excellence
Focuses others on driving continuous improvement. Actively drives to embed new and existing processes within own and other teams.
Business Support
Sets and drives priorities based on impact of ASML product on customer way of working influencing project and team decision. Leads complex product and service evaluation. Engages with business lines and / or account support to satisfy customer technical needs.
Customer Demo
As a subject matter expert, acts as a consultant for ongoing and future demo with customer. Leads the team in their developments of technical abilities.
Data analysis
Identifies areas of sensitivity of system design in customer/on-product conditions, identify (new) opportunities for improvement based on data from multiple sources; articulate and present technical choices to internal & external decision makers, influences technical decisions. Working with various tools and defines own scripting in a flexible way, tweaks as needed. Can yield results in limited timeframe.
Education and experience
MSc or Phd (Phd is a plus but not required) in technical fields and thorough relevant industry experience
Relevant experience in an IC manufacturing environment, or research institute with a strong emphasis on lithography, patterning, overlay, imaging, focus, metrology or defectivity related to node/process development.
Asml · San Jose, CA