Pensions Administrator

About the role

Accurately processes cases for our members across a variety of schemes. This includes working on calculations (both automated and manual) and answering queries via telephone, letter and email. Consistently provide a high quality customer experience to clients/members by ensuring work is proactively managed within client Service Level Agreements. This includes ensuring output and target number of cases per day is achieved and work is completed within "Right First Time" targets. Develops knowledge and capability over a number of different case types by utilising knowledge management tools and procedural documentation as well as attending training and knowledge sharing sessions. Resolves member queries by providing excellent member and client care in an empathic and supportive manner. Recognises and escalates potential problems and/or complaint cases to the correct colleagues for quick resolution. Continuously seeks to identify areas where the service to clients/members could be improved and communicated accordingly. Develops and prioritises personal development within the Pensions industry by developing and maintaining working knowledge of relevant Pensions Regulations and Legislation.