Technical Support Technician III

About the role

Join a dedicated high-volume team committed to delivering accurate resolutions and exceptional customer service. Our team enhances Ultimate Kronos Group's esteemed reputation as a leading provider of Human Capital Management (HCM) and Payroll SaaS support. We value collaboration and teamwork, fostering an environment where every member contributes to our collective success. Technical Support Technician - UKG Pro / WFM Join a high-performing support team responsible for delivering timely, accurate resolutions and exceptional customer experience. As a Technical Support Technician, you will troubleshoot complex client issues across UKG Pro and WFM products, with a strong focus on SQL-driven analysis and resolution . This is a hands-on technical role where advanced SQL skills are essential , and you will regularly engage with customers over live calls to diagnose issues and explain solutions.