Concierge Officer

About the role

Ability Action Australia is growing and we're looking for a proactive, people-focused individual to join our Concierge Team. You'll take ownership of referrals, helping participants move forward with confidence and connect with the right support, sooner. This is an office-based role in Balcatta where being responsive, organised, and outcome-focused makes a real impact.

Responsibilities

• You'll be the first point of contact for participants, guiding them from referral through to booking and ensuring they have continued support.
• Key parts of the role include:
• Reaching out early via phone, SMS, and email
• Guiding conversations toward an appointment in a supportive way
• Following up to gather information and keep momentum
• Managing referrals, updates, and bookings in systems
• Coordinating with clinicians to prioritise appointments

Requirements

• Confidence speaking with people and guiding conversations with empathy
• A proactive mindset, you take initiative and follow things through
• Comfortable working toward KPIs or activity targets
• Strong communication and follow-up skills
• Attention to detail when managing information and systems
• If this sounds like you, hit the apply button now!
• You are welcome here.
• Our fast-growing team of more than 4,000 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.
• We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.
• We are happy to adjust our recruitment process to support accessibility needs.

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