Temporary Subrogation Claim Support Processor

Responsibilities

• Provide daily support to the Claim department by completing well defined clerical tasks that require a general understanding of the Claims process, business
• Provide daily support to the Claim department by completing well defined clerical tasks that require a general understanding of the Claims process, business context and the Claims department organization and workflow.
• Day-to-day routine tasks include:
• Research and proper routing of mail, data entry of key information into claim systems for proper routing of documents including summons and complaints
• Oversight for exception process of RPA functions, ordering police reports and paying low dollar, high volume invoices, generally associated with claim expenses, including research to ensure no payment duplication
• Request and track retrieval requests for paper files when needed, daily oversight for manual printing, logging, and mailing remotely printed checks for multiple claim systems
• Receive inbound and make outbound customer phone calls to resolve claims needs
• Triage phone line as well as a customer care line to answer questions from members or body shops related to inspection assignment
• Work requires detailed compliance to specific instructions, with supervisory oversight
• May be assigned tasks normally handled at a higher level as needed
• Assign claims to claim handlers following prescribed business rules
• Update claim systems with information related to assigned recovery tasks
• Review FNOL, memos and police report to determine who is primarily liable for the loss.
• Determine if the liable party is insured.
• Add party/parties liable to the claim as participants, add the claimant carrier as a participant, create/update the subrogation node.
• Based on review of the claim, determine the proper subrogation team the claim should be assigned to.
• Complete the assignment including updating the claim system, updating CCC-Outbound, adding a memo regarding assignment and set a task for the subrogation handler.
• Refer subrogation claims to approved collection vendors.
• Performs overflow support during periods of increased claim volume.
• Review and pay evidence storage invoices on Homeowner claims
• Supervisory Responsibilities:
• None
• How you will benefit:
• A competitive hourly salary between $15.00 - $20.00
• We are looking for candidates who:
• Required Qualifications (these are the minimum requirements to qualify)
• Education:
• High School Diploma or equivalent or one year of experience in processing, customer service or business administration
• A valid driver's license is required if the primary responsibilities of the role involve conducting in-person inspections or frequent in-person meetings with members.
• Must attain all required State Adjuster licenses for applicable states within 60 days after completing licensing coursework

Requirements

• Working with P.C. software applications
• Knowledge of:
• Data processing techniques
• Claim investigation and liability determination across multiple lines of business, including Auto, Property, and Casualty.
• State negligence laws and statutes across all states within the current operating footprint
• Subrogation principles and requirements to determine recoverability.
• Claims processes, documentation standards, and referral workflows.
• Skills and Ability to:
• Organi

Benefits

Additional Information

It's a great time to join AAA The Auto Club Group! JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time Exempt/Non Exempt: Hourly Job Description: This is a six-month temporary work assignment. Successful candidates may have conversion opportunities into a full-time position depending on performance and position availability. Temporary Subrogation Claim Support Processor - AAA The Auto Club Group Reports to: Claim Manager or above

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