Manager - Settlement Services

Benefits

Additional Information

The Manager of Payment Operations is responsible for end-to-end oversight of the credit union's digital and deposit payment systems, including wires, ACH, bill pay, mobile deposits, check processing, and related settlement services. This position manages independently all day-to-day operations, staff oversight, system administration, risk and compliance, vendor coordination, and enterprise-level project initiatives. Manages the professional development and training of staff, tactical management to determine the most efficient way to use resources to ensure operational efficiency, regulatory compliance, member satisfaction, and business continuity across all money movement channels. Essential Duties and Responsibilities: Departmental Oversight and Strategy Fully accountable for all payment operations, including wires, ACH, RDC, bill pay, check processing, online money transfers. Sets operational goals and drive continuous improvement aligned with organizational strategy. Monitor performance, identify trends, and take proactive measures to strengthen operations. Collaborates and works closely with enterprise executive leaders around development and integration efforts for industry leading technology and systems enhancements to drive innovation and Member experience. Team Leadership and Workforce Management Provides direct leadership, coaching, and support for all staff in the absence of mid-level supervisors. Establishes team accountability, delegate responsibilities, and lead knowledge development across all functions. Provide training to attain knowledge and skills, direct performance for understanding accountability in the role as well as delegating tasks as appropriate. Fosters a culture of ownership, responsiveness, and service excellence. Program and System Administration Manages and oversees all technology platforms supporting payment and settlement processes. Manages vendor escalations, system performance, release testing, and updates. Ensures proper communication protocols are in place with critical vendors and key business partners. Evaluates tools for automation and future enhancements to support scalability and compliance. Risk, Fraud, and Compliance Oversight Serves as the senior risk owner for payment-related fraud and operational exceptions. Ensures compliance with the appropriate regulations and functions including Reg E, UCC, BSA/AML, NACHA, OFAC. Partners with Legal, Compliance, Fraud Operations and Risk to mitigate exposure and maintain process integrity. Responsible for oversight of documentation accuracy, retention and reporting Project Management Independently leads departmental and cross-functional projects, including new system rollouts, platform integrations, and process overhauls. Defines scope, builds timelines, coordinates stakeholders, manages deliverables, and monitors post-go-live performance. Represents the department in enterprise-level initiatives and ensures alignment between business needs, vendor capabilities, and member experience. Develop business cases, process documentation, test plans (UAT), and change management strategies. Resolving operational and member service disruptions and proactively supporting all payment services for members Program Management & Vendor Coordination: Management and support end-to-end responsibility for assigned payment systems, including vendor coordination, issue resolution, release testing, user management and change communication. Monitors platform performance and risk indicators; conduct root cause analyses for transaction failures or member-impacting incidents. Serves as TDECU's primary point of contact with external partners and 3rd party vendors to provide direction for programs, offers and incentives. Business Continuity and Disaster Recovery Maintains and executes Business Continuity Plans for all payment operations. Works with internal partners of our Incident Management teams. Serves as the primary DR lead before, during and after emergency scenarios, including mandatory relocation and remote operations. Ensure team preparedness and uninterrupted member support in the event of system or environmental disruption. Budget, Finance, and Vendor Management Manages department budget and financial reporting, ensuring cost controls and operational efficiency and meeting budget goals for the department. Oversees vendor relationships, contracts, SLAs, and renewals. Collaborate with Finance and AP for expense tracking, forecasting, and reconciliation. Stakeholder and Member Experience Collaboration Partners with Member Care, IT, Digital Banking, Legal, Compliance, and Business Services to support a seamless money movement experience. Serves as SME for all payment operations in strategic discussions, vendor evaluations, and platform roadmaps. Ensures member-impacting processes are designed and maintained for security, clarity, and speed. Provides tools and resources to create a member centric partnership. Collaborate with security and fraud t