Parts Identification Specialist I

Responsibilities

• Maintains customer satisfaction by identifying replacement parts or recommending retrofit of existing parts
• Advises all personnel of any changes pertaining to Parts identification via written communication
• Maintains excellent working knowledge of all computer programs related to Parts activity
• Maintains current on product knowledge as it relates to their Parts ID job
• Demonstrates a commitment to act as mentor to other members within the group
• Assures that other internal people in the Service Parts and Warranty Section are familiar with the computer programs and procedures concerning product part identification
• Collaborates effectively with customers and Engineering staff to ensure the proper parts are identified
• Documents identification of parts to the customer via a Help Desk based software system
• Requests are received via e-mail & phone in a fast-paced environment
• Your Qualifications:
• High School Diploma or GED
• 1+ years of customer service experience
• 1 + year of Oracle or SAP preferred
• 1 + year of Salesforce preferred
• Work experience in an Agile environment preferred
• Your Benefits:
• Daikin Applied offers the following benefits for this position, subject to applicable eligibility requirements:
• Multiple medical insurance plan options + dental and vision insurance
• 401K retirement plan with employer match
• Paid time off and company paid holidays
• Paid sick time in accordance with the federal, state and local law
• Tuition Reimbursement after 6 months of continuous service
• Work visa sponsorship is not available for this position.
• #LI-BB1
• #LI-remote
• If you're looking for an engaging career with growth opportunities in a supportive environment, you'll love a career at Daikin Applied!

Benefits

Additional Information

Join the world's largest HVAC company, named by Forbes as one of America's Best-In-State Employers 2025! Daikin Applied is seeking a Parts Specialist ID I role that is critical to the success of the Parts Division. The Parts Specialist provides timely replacement parts information to the Field Representatives using various resources including bill of materials, replacement parts list, product engineering and product documentation catalogues. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor! Location: Remote

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