911 Senior IT Systems Administrator
External
Denver · Greater Denver AreaPrepare for this interview
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About the role
With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose - for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver. We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level. The Technology Services Department (TS) of the City and County of Denver use state-of-the-art technologies and methodologies to deliver and improve the systems, applications, and operations to our customers. Technology Services supports the people, agencies, and ideas that make the City and County of Denver a world-class city. The city offers a unique opportunity to work with a diverse business and technology environment on a large scale as we employ more than 13,000 people, of which 9,000+ are daily technology consumers in support of a diverse population over 700,000 Denverites.
Responsibilities
- While this position will not be part of the existing team's on-call rotation, the individual hired may be engaged to respond to incidents during off hours if the urgency requires it.
- Troubleshoots, maintains, and repairs complex system failures involving servers, telephony systems, operating systems, security tools, applications, database structures, and data protection systems that support 911 operations and emergency response.
- Implements, maintains, and documents backup and disaster recovery processes to ensure continuity of operations for emergency communications systems. Leads capacity planning efforts to support peak volumes, disaster scenarios, and system resilience requirements.
- Develops, tests, and implements complex automation scripts to streamline system operations and enhance system reliability in a mission-critical environment.
- Consults with 911 center staff, dispatchers, and public safety personnel to identify system issues and operational needs, then evaluates and recommends hardware and software solutions to support efficient emergency response workflows.
- Analyzes system and equipment performance records to determine maintenance, repair, or replacement needs. Recommends enhancements to improve system availability, redundancy, and performance in support of emergency communications.
- Develops, mai
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