Executive IT Support

About the role

As IT Executive Support, you will be the primary technical partner for Databricks senior leadership. You will own the executive support experience, delivering seamless, white-glove service to C-level executives, SVPs, and their assistants. This role requires anticipating needs, enabling productivity, and resolving issues with minimal disruption, demanding a blend of deep technical expertise, strong interpersonal skills, and composure in high-pressure situations. This role requires in-office presence at our Mountain View HQ on certain days, with potential travel to San Francisco as needed. The Impact You Will Have: Serve as the dedicated IT point of contact for Databricks C-suite and executive assistants, ensuring rapid and accurate resolution of technical issues. Lead executive support with a proactive mindset: anticipating needs, identifying trends, and creating solutions before problems arise. Take ownership of high-priority escalations from Tier 1 helpdesk teams and drive them to resolution while also providing hands-on support for devices, A/V setups, meetings, events, and onsite conference rooms. Document best practices and solutions in our Confluence knowledge base to enable knowledge sharing and continuous improvement. Partner with IT specialists and IT engineering teams to deploy tools and services that enhance executive productivity and collaboration. Prioritize, manage, and close tickets efficiently while identifying opportunities for process and experience improvements.