Lead delivery of best-in-class end-user technology services across the firm, shaping the support model and directly improving the client experience
Build and operate hands-on support for PCs, laptops, video conferencing solutions, mobile devices, and collaboration tools to enable high-performance teams
Troubleshoot and resolve complex hardware, software, and connectivity issues with urgency, clear communication, and client-focused outcomes
Develop and deliver training, documentation, and knowledge articles to increase technology adoption and client self-sufficiency
Automate repetitive operational tasks and implement scripting solutions to improve reliability and reduce mean time to resolution
Manage small and large-scale technology projects by producing written project plans, coordinating resources, and delivering timely status reports
Partner with vendors and on-site service providers to establish service levels, coordinate escalations, and drive resolution
Own the incident lifecycle using the incident tracking system, perform root cause analyses, and implement corrective actions to prevent recurrence
Provide rotational 24x7 on-call support and remain flexible for domestic and international travel to support critical deployments and escalations
Perform routine system health checks, workstation builds, moves, adds, and changes, and coordinate hardware lifecycle activities to maintain operational readiness
WHAT'S REQUIRED
Minimum 4 years of experience in client service, desktop support, or technical support role with demonstrated proficiency supporting PCs, laptops, video conferencing solutions, mobile devices, and voice systems
Bachelor's degree in technology, computer science, or a related discipline from an accredited institution
Demonstrated experience supporting investment professionals in the financial industry
Knowledge of market data and electronic trading platforms such as Bloomberg and Neovest
Experience scripting and automating operational tasks using tools such as PowerShell and Splunk
Proven ability to troubleshoot and remediate complex issues across an enterprise, produce root cause analyses, and recommend risk mitigation actions
Experience using an incident tracking system to document, track, and report incidents, problems, and service requests
Availability to provide rotational 24x7 on-call support and flexibility for domestic and international travel
Strong client service skills, self-direction within a global team, and an appetite for learning new technologies
Commitment to the highest ethical standards
WE TAKE CARE OF OUR PEOPLE
We invest in our people, their careers, their health, and their well-being. When you work here, we provide:
Fully-paid health care benefits
Generous parental and family leave policies
Volunteer opportunities
Support for employee-led affinity groups representing women, people of color and the LGBT+ community
Mental and physical wellness programs
Tuition assistance
A 401(k) savings program with an employer match and more
ABOUT POINT72
Benefits
Health insurance401(k)Paid time offFlexible scheduleParental leave
Additional Information
A Career with Point72's Technology Team
As Point72 reimagines the future of investing, our Technology team is constantly evolving our firm's IT infrastructure and engineering capabilities, positioning us at the forefront of a rapidly evolving technology landscape. We're a team of experts who experiment and work to discover new ways to harness open-source solutions, modern cloud architectures, and sophisticated Artificial Intelligence (AI) solutions, while embracing enterprise agile methodologies. Our commitment to building and innovating in the AI space provides the framework intended to drive smarter decision making and enhance how we build and operate our platforms and applications.
As a member of Point72's Technology team, we encourage and support your professional development from day one-helping you advance your technical skills, contribute innovative ideas, and satisfy your own intellectual curiosity-all while delivering real business impact for our multi-billion-dollar global business.
Point72 · New York, NY