Senior Partner Operations Manager

External

Q2ebanking · Austin, TX

Full-timeHybridToday

CRMData AnalysisDocumentationExcelJiraLeadership

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About the role

Q2 is seeking a Senior Operations Project Manager for our Strategic Operations Team. In this role, you'll be responsible for overseeing and driving activities like operational transitions, biz operations in our company and ensuring that the programs are implemented according to schedule and budget. Updating management, personnel, and clients on any prospective transition-related changes is a key part of this role. To ensure success as an Operations Program Manager running tracks on transitions, biz operations etc., you should be able to proactively spot any risks; challenges and solve them as quickly as possible. A top-notch Project Manager in this role is expected to demonstrate mastery of the processes like Transition, Biz Operations to minimize any associated costs or risks.

Responsibilities

Data Analysis and Reporting: Collect, analyze, and interpret operational data to identify trends and areas for improvement. Develop and maintain reports and dashboards to track key performance indicators (KPIs). Present findings and recommendations to management through clear and concise reports. Should be able to understand and design What-if models for project P&L and resource allocations

Process Improvement: Evaluate existing operational processes and identify opportunities for improvement. Develop and implement process improvement strategies to increase efficiency and reduce costs. Collaborate with cross-functional teams to implement changes and monitor their impact.

Project Management: Assist in planning and executing operational projects. Track project progress, identify potential issues, and ensure timely completion of milestones. Coordinate with stakeholders to ensure project objectives are met. Coordinating any major transitions within the company, such as financial, technological, operational, and governance changes. Generate reports & dashboard related to Program health considering cost, efficiency, timelines etc.

EXPERIENCE AND KNOWLEDGE:

Typically requires a Bachelor's degree in (relevant degree) and a minimum of 8+ years of related experience; or an advanced degree with 6 years of experience; or equivalent related work experience.

Project Management Methodology exposure preferred (PMP or PMI)

Strong analytical and problem-solving skills

Experience building documentation and project plans using MS Project, Excel, Word, and PowerPoint

Good hands-on experience of MS Visio, Lucid charts etc.

Exposure to Jira, Salesforce, Qualtrics, PowerBI etc

Experience managing expectations and providing creative solutions to priority conflicts for high-profile clients.

Ability to develop new initiatives and processes that produce higher levels of customer satisfaction while reducing expenses and shortening project durations.

Capable of assessing project risks and related mitigation steps.

Client first attitude and commitment to satisfaction

Strong written and verbal communication skills

Excellent people and teamwork skills.

Attention to detail, exceptional follow-through, the ability to prioritize, stay organized, and multi-task in a fast-paced environment.

Prior experience with Salesforce (or other CRM tools) and SharePoint preferred.

Financial Services and enterprise software experience preferred.

This position requires fluent written and oral communication in English.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Health & Wellness

Hybrid Work Opportunities

Flexible Time Off

Career Development & Mentoring Programs

Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents

Community Volunteering & Company Philanthropy Programs

Employee Peer Recognition Programs - "You Earned it"

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Senior Partner Operations Manager

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