People Operations Manager

Benefits

Additional Information

What the Role Entails As the Center of Expertise (COE) for Employee Relations Operations, you will be responsible for the standardization, optimization, and governance of employment lifecycle processes across Shared Service Centers (SSCs) in three regions (APAC, EMEA, and AMER) spanning 20+ countries. By leading cross-functional collaboration with Data Privacy, Compliance, and HRIS teams, you will ensure the accuracy and consistency of global employment rules, systems, and data, while enhancing operational quality, efficiency, and employee experience. 1. Process & Rule Governance Center Capability Building : Collect, organize, interpret, and empower global core employment rules, including but not limited to contract types, terms, probation periods, notice periods, and statutory compensation. Establish and maintain a unified global rule repository. Operational Optimization : Optimize end-to-end employment-related processes and systems (primarily Workday), including templates, content, generation, and signing workflows for contracts, offer letters, amendment letters, and various certificates. Continuously refine related roles, activities, operational guidelines, and FAQs. Data Governance : Act as the primary owner of SSC employment-related data, define data rules, lead data quality checks and error correction cycles, and ensure global consistency of employee master data and job data across HRIS and payroll systems. 2. Operational Excellence & Quality Monitoring Enhance Operational Quality : Design and implement operational quality inspection mechanisms (e.g., AI-based document review, sampling checks). Conduct accuracy audits on historical and real-time generated employment documents, lead case reviews, and drive root cause resolution. Efficiency Improve & Experience : Explore and promote automated and intelligent content generation features to minimize manual errors. Optimize employee self-service for certificates and other key services to elevate the employee experience. System & Compliance Synergy : Collaborate closely wi th Legal , HRIS, and Privacy teams to internalize external legal and regulatory requirements into internal system configurations and management rules, ensuring global operational compliance. 3. Cross-Functional Collaboration & Support Partner with TA C&B teams to ensure a seamless transition from offer acceptance to contract generation. Collaborate with HRIS teams to ensure Workday system configurations align with global employment rules and process requirements. Work closely with regional HR, Legal, and business partners to understand localization needs, design flexible adaptation solutions under the standardization framework, and provide process training and support for global SSC teams. Who We Look For 5 + years of experience in an HR Shared Service Center or related field, with a strong focus on global employment operations, data governance, and HR process optimization . Proven experience in managing employment-related processes (e.g., contracting, documentation) is essential. Hands-on project management experience is required. In-depth knowledge of end-to-end employee lifecycle processes. Strong advanced proficiency with Workday HCM (specifically in Business Processes, Organizations, and Document Generation). Experience with ServiceNow or similar case management tools is preferred. Demonstrated experience in data rule definition, quality auditing, and remediation. Strong analytical and problem-solving skills, with the ability to translate HR data and operational metrics into actionable insights and process improvements. Excellent communication and stakeholder management skills in a global context, with the ability to influence and engage partners at all levels. Possess excellent bilingual communication skills in English and Mandarin to effectively support the primary regions and collaborate with global teams. Highly self-motivated, detail-oriented, and eager to learn. Proven ability to manage multiple complex projects simultaneously, drive change, and achieve operational excellence in a matrix organization. Equal Employment Opportunity at Tencent As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.