Call Center Agent

Responsibilities

• Handle inbound and outbound calls professionally and courteously.
• Respond to customer inquiries and provide accurate information.
• Assist with service requests and resolve routine concerns.
• Document customer interactions and maintain accurate records.
• Support service quality standards and team performance goals.
• Escalate complex issues to the appropriate department when necessary.
• Maintain a positive and customer-focused approach during all interactions.
• Strong verbal communication and active listening skills.
• Customer-focused with a professional and positive attitude.
• Ability to multitask and work effectively in a fast-paced environment.
• Excellent organizational and time-management abilities.
• Basic computer skills including email, data entry, and customer management systems.
• Reliable, adaptable, and detail-oriented.
• Entry-level candidates welcome; training provided.
• Competitive salary package

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Company Intel

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