Supporting complex cash management distribution related issues ownership of each inquiry as the main point of contact. Additionally, for complex requests, taking ownership of the case that results in follow-up phone calls, processing, and proper documentation.
Supporting and managing escalated issues in a timely manner and acting as the point of contact for case resolution. Facilitating the proper handling of client complaints per regulatory requirements by communicating to and collaborating with FINOP, Compliance, Legal, and Risk teams when necessary.
Keeping apprised of and promoting new processes and controls, actively leading in daily huddles, and participating in monthly department meetings. Providing feedback and process improvements to drive the business forward.
Assisting with and/or supporting ad hoc projects, presentations, monitoring, and reporting as needed.
What are we looking for?
Requirements
3+ years of Operations experience in the brokerage or financial services industry
2+ years of experience of move money transactions tool
Core Competencies:
Ability to influence without authority, self-directed
Adaptability to change with work processes and work in grey area
Effective Oral/Written Communication, Adaptability, Initiative, Decision Making, Customer Service, Passion for Results, ability to operate with minimal to no supervision
Preferences:
Gather data/analytics and reporting experience
Experience with BETA, Documentum, and Clientworks
Familiarity with MS office products: outlook, teams, excel (macros experience), dynamics, access, etc.
Project management experience or ability to lead a project from beginning to end
Lead/Training experience within the industry
Process improvement knowledge or experience and identifying gaps (Lead/Training experience within the industry)
Pay Range:
$20.85-$34.71/hour
Company Overview:
At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the b
Benefits
Health insuranceVision insurance401(k)Equity / stock options
Additional Information
Where Ambition Meets Innovation
Build a career that matches all your initiative with an impressive dose of innovation. From cutting-edge resources and a collaborative environment to the freedom to make an impact and more, you'll find the ingredients you need at LPL Financial to shape your success while helping clients pursue their financial goals.
Job Overview:
Do you enjoy helping advisors, coaching, and researching complex situations? Are you interested in working on meaningful projects and improving processes? Would you like to be part of a team that is working to transform and do things differently? If so, LPL Financial is the place for you!
Lplfinancial · Fort Mill