Associate, Process Improvement

About the role

You will work with business and technical stakeholders to solve operational problems, improve internal workflows, and represent service-delivery needs in company-wide projects. You will support the design, optimization, and implementation of processes to guide efficiency, reduce member/provider friction, and support technology modernization. This requires conducting root-cause analysis, documenting requirements, building project plans, analyzing performance metrics, and managing change across multiple projects simultaneously. You will report into the Product Implementation Manager. Work Location: This position is based in our Tempe, Arizona office, requiring a hybrid work schedule with 3 days of in-office work per week. Thursdays are a required in-office day for team meetings and events, while your other two office days are flexible to suit your schedule. #LI-Hybrid Pay Transparency: The base pay for this role is: $87,188 - $114,434 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program, and annual performance bonuses.

Responsibilities

• Lead the end-to-end management of operational improvements and workflow optimization projects, driving collaboration, seamless adoption and completion.
• Improve readiness for strategic implementations and technology launches by developing training materials, creating clear communications, and updating internal knowledge management repositories to minimize colleague friction.
• Partner with business owners to implement scalable procedural countermeasures that eliminate immediate process breaks and replace manual workarounds.
• Mentor team members and promote colleagues' growth
• Compliance with all applicable laws and regulations
• Other duties as assigned

Requirements

• 3+ years of work experience in Health insurance, Health System, or related field
• 2+ years of experience with end-to-end project management
• 2+ years of experience designing and improving workflows and standing up accompanying operating and technical procedures
• A bachelor's degree or 3+ years commensurate experience
• Bonus points:
• Bachelor's degree in Engineering, Business Administration, or other related field
• Lean Six Sigma Green Belt certification or higher
• 2+ years of experience using data software such as Excel, SQL, Python or other data analytics tools
• 1+ years of experience using AI tools to guide process optimization, task automation, or analytical insights.
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Benefits

Additional Information

Hi, we're Oscar. We're hiring an Associate, Process Optimization to join our Member Provider Service Optimization team. Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves-one that behaves like a doctor in the family.

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