Define and maintain the solution architecture vision, standards, and roadmaps for marketing and communications capabilities.
Partner with marketing, digital, data, product, and engineering leaders to align business priorities with technology strategy and solution investments.
Translate marketing objectives, including acquisition, onboarding, engagement, retention, personalization, and campaign measurement, into pragmatic architecture decisions that improve customer experience, speed to market, resiliency, and total cost of ownership.
Design end-to-end architectures spanning websites, mobile and CMS platforms, CRM and campaign platforms, customer data integration, messaging channels, APIs, event-driven services, analytics, and downstream operational systems.
Lead architecture for cross-channel customer engagement solutions across email, SMS, push notification, web, and direct-mail-enabled ecosystems where applicable.
Create reference architectures, architecture decision records, and reusable patterns for MarTech integrations, customer data exchange, identity resolution, personalization, and journey orchestration.
Evaluate and recommend platform capabilities, integration approaches, and buy-versus-build options across the marketing and communications technology landscape.
Guide the modernization of legacy or point-to-point solutions toward scalable cloud-native, API-first, and event-driven architectures.
Ensure solutions address cross-cutting concerns including security, privacy, consent, performance, observability, resiliency, accessibility, and operational supportability.
Collaborate with delivery teams on solution design, decomposition, interface contracts, nonfunctional requirements, and implementation tradeoffs.
Influence data and event design to support campaign targeting, customer segmentation, experimentation, attribution, and performance measurement.
Provide architecture leadership for vendor selection, proof of concept efforts, and strategic initiatives involving internal teams and third-party partners.
Contribute to architecture governance, best practices, and mentoring of engineers, analysts, and other architects.
Requirements
10+ years of experience designing and delivering enterprise applications, digital platforms, or customer-facing technology solutions, including significant experience in marketing technology or digital communications ecosystems.
5+ years of experience in solution architecture across multiple architecture domains, including application, integration, data, infrastructure, and security.
Hands-on experience designing production-grade system integration architectures that support scalability, security, resiliency, and durability.
Practical exposure to REST APIs, event-driven architecture, pub/sub, queue-based processing, batch processing, retry/replay patterns, and third-party vendor/API rate-limit handling.
Demonstrated understanding of marketing and communications concepts such as campaign management, lead flows, customer journeys, segmentation, personalization, event tracking, content delivery, consent management, and marketing measurement.
Hands-on experience designing distributed systems, including APIs, microservices, event-driven architecture, and asynchronous messaging.
Experience designing solutions on AWS and working knowledge of services such as Lambda, API Gateway, SQS/SNS, MSK, RDS, DynamoDB, CloudFront, IAM, and CloudWatch.
Strong knowledge of data modeling, customer data movement, analytics instrumentation, and integration patterns supporting customer 360 and campaign activation use cases.
Architecture and engineering experience, including REST API design, micros
Benefits
Vision insuranceFlexible schedule
Additional Information
Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.
Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.
The Technical Solution Architect, Marketing & Communications will serve as the lead solution architect for marketing and communications capabilities, partnering with business, product, engineering, data, security, and enterprise architecture teams to shape scalable, secure, and measurable technology solutions. This role will define target-state architectures and guide delivery across web, email, SMS, CRM, analytics, personalization, and customer engagement ecosystems.
Empower · Nationwide Remote