Head of Product, Korea

About the role

As Head of Product, Korea, you own the vision, roadmap, and execution of Sendbird's AI Agent for Customer Service platform, from agent design and testing through deployment and live operation at enterprise scale. You'll lead a Seoul-based PM team, partner closely with Engineering, Design, and Go-to-Market, and report directly to the CPO in San Mateo. This role is built for a product leader who thrives with real ownership, real stakes, and a global stage. You might be this person if: You think about enterprise products across the full lifecycle: trust, safety, governance, observability, and what happens when things break in production, not just the happy path. You use AI tools daily to move faster: automating research synthesis, generating roadmap briefs, building custom workflows that help your team make better decisions with less overhead. You've shipped AI or platform products and can speak fluently with engineers about architecture without losing sight of the customer problem being solved. You hold high standards for product craft and coach your team to get there by asking better questions, not doing it for them. You move between executive conversations and team-level execution without losing fidelity in either direction. You treat customer feedback as a primary input, not a post-launch activity, and find ways to stay close to the ground as the team scales. You have strong opinions about what makes a great AI agent experience and can back them up with evidence, not just instinct. You know how to build trust with stakeholders across Seoul and San Mateo simultaneously. You need to have Proven track record as a senior product leader owning full product lines or portfolios in a complex, fast-moving environment. Experience building or scaling enterprise-grade products, with a clear understanding of what "production-ready" means for large B2C organizations. Strong people leadership: hiring, developing, and setting the bar for a team of PMs. Full professional fluency in Korean and English, with demonstrated ability to operate across global, cross-functional teams. The ability to translate emerging AI and agentic capabilities into high-impact, practical product decisions. What you'll actually do Own the product vision and roadmap, balancing long-term platform bets with near-term enterprise needs. Architect production-grade capabilities into the platform: trust, safety, evaluation, observability, and governance. Push the boundaries of agent autonomy, orchestration, and human-in-the-loop workflows with Engineering and Design. Lea