Field Service Technician

About the role

This position p erforms service activities at job sites and customer locations for customer and/or sales and rental fleet equipment. ESSENTIAL JOB FUNCTIONS The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign the functions to this job at any time due to reasonable accommodation or other reasons. Job functions include the following. Other duties may be assigned. Maintain a safe working environment and observe all safety procedures, laws, policies, and rules. Communicate with internal and external customers in a manner that promotes a positive relationship. Travel to and from customer sites to perform maintenance and repairs on equipment in the field. Analyze and diagnose equipment malfunctions. Repair, replace or rebuild engines, transmissions, fuel systems, final drives, steering clutches, cross-shafts, hydraulic components including pumps, motors, valves, and all related components, electrical and air systems. Write service reports that accurately document diagnosis and repairs performed. Possess basic computer knowledge and ability to use service software required in position. Prepare required documentation including work orders, parts lists, and timecards in an accurate and timely manner. Ensure assigned company vehicle maintains a clean professional appearance and is in proper working order. Perform assigned tasks in a timely, accurate, and efficient manner. Follow manufacturer and company service guidelines and procedures to ensure quality work and to preserve and document component failure information for accurate failure analysis. Project a positive professional image with customers. Communicate with customers; keep customers informed on status of work. Develop and maintain a strong customer service relationship with all customer contacts. Operate company or personal vehicle as needed. Maintain punctual, regular, and predictable attendance.